Communicated solutions to customers, management, and stakeholders through written proposals and presentations.Addressed escalated complaints and provided policy guidance, ensuring alignment with the company’s core values.Coordinated with cross-functional teams to fulfill customer requirements and enhance service delivery.

Served as the main point of contact between customers and management, documenting interactions and follow-up actions.Managed and updated CRM database with new prospect and customer information to support sales efforts.Cross-trained in various store departments to ensure seamless support across all retail operations.

- Partnership Management: Assisted in managing relationships with over 30 partners annually, including notable organizations such as Afrotech, AdColor, and Blavity. This involved coordinating partnership activations and ensuring alignment with LinkedIn's DIBs strategy.- Event Coordination: Supported the planning and execution of DIBs-related conferences and partnership engagements, which provided platforms for LinkedIn’s thought leadership and increased brand awareness among BIPOC communities and allies.- Employee Development: Contributed to initiatives aimed at developing LinkedIn employees through conferences and virtual programs that support retention and career development.- Stakeholder Collaboration: Worked closely with internal teams, including Marketing & Communications Product, and Engineering, to streamline operations and drive efficiency in partnership activities.