Gianfranco Bonasera Email & Phone Number

Madrid, Community Of Madrid, Spain

Liaising directly with clients to ensure Stella Connect cloud-based platform is implemented successfully and clients can begin deriving value ASAP. Working cross-collaboratively to onboard and configure implementations for Stella Connect client base. Playing an integral role in developing processes and shaping the implementation function.Main duties:• Act as the primary point of contact for clients in the implementation process, including facilitating client discovery and… Show more Liaising directly with clients to ensure Stella Connect cloud-based platform is implemented successfully and clients can begin deriving value ASAP. Working cross-collaboratively to onboard and configure implementations for Stella Connect client base. Playing an integral role in developing processes and shaping the implementation function.Main duties:• Act as the primary point of contact for clients in the implementation process, including facilitating client discovery and integration calls• Work directly with customers to define project goals and build detailed project plans• Collaborate with internal engineering team to understand and accommodate technical resources as part of the implementation• Implement, configure, and support new and existing clients • Project manage technical implementations for varying size clients• Partner with the Client Success Team to ensure client setups and integrations are handled effectively• Work with both new and existing customers to implement software enhancements and additional functionality• Document implementation best practices and create resources for internal and external stakeholders• Act as a trusted advisor and maximize client satisfaction through each implementation project Show less

Madrid

• Troubleshot and corrected technical issues between property management software company's integrated feed and HomeAway's API by using systems as Altova XML Spy, PostMan, SQL, Splunk, Talend, Salesforce and Jira• Proactively monitored technical issues relating to server, quote and booking errors, minimum and maximum content rules• Tested and debugged new patches and API versions and ensuring fixes do not cause additional bugs• Worked heavily with multi-teams: internal engineers… Show more • Troubleshot and corrected technical issues between property management software company's integrated feed and HomeAway's API by using systems as Altova XML Spy, PostMan, SQL, Splunk, Talend, Salesforce and Jira• Proactively monitored technical issues relating to server, quote and booking errors, minimum and maximum content rules• Tested and debugged new patches and API versions and ensuring fixes do not cause additional bugs• Worked heavily with multi-teams: internal engineers, engagement managers, other developers, software partners, and internal support teams both technical and general Show less

Madrid

• Activated connection for Property Managers who use a software solution already integrated. Analyzed software content and issues before, during and after activation/ migration• Provided to customers training and guidelines about performance and ecommerce practices• Worked closely with internal stakeholders as well as Partners and PM customers to ensure optimal performance• Able to manage multiple projects for 20+ clients at one time for Italian Spanish and English speakers’ market

Madrid

• Analyzed and approved/denied network Dealers Warranty Claims• Provided technical solutions and information about procedures, timelines, internal systems usage and activation• Supported my team leader to deal with Italian Country Management to review procedures and delivering feedback about internal processes. Defined workload distribution within my Team and Field Managers.

Madrid

• Reported statistic and evaluated performance of the Agents daily• Monitored Client KPI for each agent and for the whole Team by examining different reports as Scorecards and Customer Satisfaction score• Provided quality evaluation assessment (6 per Agent) and feedbacks monthly

Madrid

• Handled inbound/ outbound customer’s calls / letters/ e-mails/ faxes in a proficient and timely manner for Saab and Opel customers - Managed 20 cases daily• Point of contact for main clients - Fleet car companies like Hertz, Maggiore, EuropeCar • Tutor for new starter colleagues

Luton, Inghilterra, Regno Unito

Provided informations and helped the properties owners in order to solve tenants claim.Managed communication with Luton Borough Council for those protected properties on rent for local Government.