Gianfranco Picano Email & Phone Number

Rome, It

Rome, Italy

yourDIGITAL brings together outstanding professionals specialized in accompanying companies through the digital transformation journey to improve competitive performance and increase revenue growth in the medium-long term.

Rome, Latium, Italy

The Department of Digital Science tackles one of the most pressing industry’s challenge: leveraging the opportunities offered by the shift of markets, processes and services to the cyberspace. Industries have finely tuned their operations to the physical spaces and have been using Information technology to improve their processes and products. Now technology and the whole context have evolved to the point where the digital and physical space overlap. Facilitating the transition, supporting… Show more The Department of Digital Science tackles one of the most pressing industry’s challenge: leveraging the opportunities offered by the shift of markets, processes and services to the cyberspace. Industries have finely tuned their operations to the physical spaces and have been using Information technology to improve their processes and products. Now technology and the whole context have evolved to the point where the digital and physical space overlap. Facilitating the transition, supporting adoption of technologies, evolving business models for institutions and enterprises is our mission. This is pursued through the exploration of technology in their application contexts, support of research initiatives and trials. Show less

Italy

Senior Innovation Manger to design and drive digital transformation journey to move to the next level of digital maturity, fostering the Enterprise growth and improving the competitive performance. - Digital Strategy: implementing, based on the business and technological environment, the digital technology adoption plan, according to four building blocks: Customer engagement by leveraging on data to improve the Customer Experience; Employee empowerment by improving productivity and… Show more Senior Innovation Manger to design and drive digital transformation journey to move to the next level of digital maturity, fostering the Enterprise growth and improving the competitive performance. - Digital Strategy: implementing, based on the business and technological environment, the digital technology adoption plan, according to four building blocks: Customer engagement by leveraging on data to improve the Customer Experience; Employee empowerment by improving productivity and collaboration; Operations optimization, automating and simplifying business processes; Products, services, and business models transformation in line with the scope of the digital transformation journey;- Feasibility Study aiming at implementing technological and organizational solutions to optimize business and operational processes and introduce new product and service from the industry 4.0 perspective;- Technology Scouting: identifying technologies and Partners most suitable to develop product and processes innovation, through the adoption of iterative and incremental process that includes Proof of Concept (PoC) in the industry 4.0 field;- Program Management during implementation phase, and to measure the results compared to those expected (Efficiency and Effectiveness) Show less

Barcelona, Catalonia, Spain

Master in "Innovation and Digital Transformation". My module is “The Economic Impact of Digitalization: Business Strategies and Company Organization”.MIA Digital University is an international business school specialized in Master and Certificate programs and based on the use of innovative educational and technological tools. The University’s mission is to train people with high-level professional skills to allow them to become future leaders, entrepreneurs and managers.

Rome Area, Italy

As QPM Director, promoted, designed and executed, within strategic vision, innovative solutions to deliver the best Customer Experience and accelerate business growth. In particular:- Enhancing the “Quality Map” and “Customer Journey” for DT, promoting customer centricity and innovation culture throughout the company- Developing the Customer Centric Model identifying Enablers and the Framework of KPIs- Launching E2E Relational Survey at Account Level and Transactional Survey… Show more As QPM Director, promoted, designed and executed, within strategic vision, innovative solutions to deliver the best Customer Experience and accelerate business growth. In particular:- Enhancing the “Quality Map” and “Customer Journey” for DT, promoting customer centricity and innovation culture throughout the company- Developing the Customer Centric Model identifying Enablers and the Framework of KPIs- Launching E2E Relational Survey at Account Level and Transactional Survey near real time across the Customer Journey- Building up “Data Ecosystem”, an integrated view of data from multiple sources and touchpoints, engaging business processes owners and C-Level, using industry methodology, identifying metrics and criteria to evaluate CS, business gain and operational effectiveness- Improving the CX exploiting the Contact Center, the Customer segmentation to differentiate Loyalty Program- Designing and leading Customer Program, leveraging Customer Insights and Class of ServiceAchievements:- Led the introduction of Qualtrics Platform, which integrates all the XM Processes, to implement the Transactional Survey on the E2E Customer Order Handling immediately after provisioning completion, gaining results which exceeded the Expectations, in terms of NPS, CSAT and CES, and initiate new CX approach, holistic and strategic- Led the introduction of Salesforce.com Service and Community Cloud to improve CX- Improved all Customer Service Experience KPIs, exploiting the Contact Center and the Operations Governance- Executed the Relational Survey at Account Level, engaging all the Customer base, to manage Customer Feedbacks and to build up a model which enables Customer Satisfaction to accelerate business growth- Led the One Customer View, a holistic Customer Vision, and Product Dashboards sharing data near real time to act proactively- Remodeled Customer Relations to digitalize Customer Journey and to deliver customised Loyalty Program, “Personas Project” Show less

Rome Area, Italy

Responsible for delivering our Wholesale and Multinational Enterprise Customers the Excellence in Customer Service, making Customer Experience Management the reference model, satisfying Customer commitments and expectations and overseeing Revenue Assurance Process and Quality Certification.Achievements:- Launched New Quality of Service and Processes Performance Framework combining Customer Experience and Operational Visibility with Business goals- Built up Quality Map adopting the… Show more Responsible for delivering our Wholesale and Multinational Enterprise Customers the Excellence in Customer Service, making Customer Experience Management the reference model, satisfying Customer commitments and expectations and overseeing Revenue Assurance Process and Quality Certification.Achievements:- Launched New Quality of Service and Processes Performance Framework combining Customer Experience and Operational Visibility with Business goals- Built up Quality Map adopting the Customer Centricity approach (Customer Journey, Touchpoints, Products, Processes, Technologies) Show less

Rome

In charge of ensuring Demand Management from Lines of Business towards Network, IT and Operations, improving Time to Market, overseeing E2E delivery process, and optimized investment process allocation (ranking initiatives based on business priorities and costs/benefits analysis)Achievements:- Promoted, designed and implemented, jointly with IBM, the Advanced Revenue Assurance Project (innovative in the approach and methodology, eTOM and COSO ERM Framework) to identify the global… Show more In charge of ensuring Demand Management from Lines of Business towards Network, IT and Operations, improving Time to Market, overseeing E2E delivery process, and optimized investment process allocation (ranking initiatives based on business priorities and costs/benefits analysis)Achievements:- Promoted, designed and implemented, jointly with IBM, the Advanced Revenue Assurance Project (innovative in the approach and methodology, eTOM and COSO ERM Framework) to identify the global risk for revenue stream and the Company Profile coming from the results of RA Maturity Level Analysis (Reporting directly to the President)- Led, jointly with Accenture, the activities to collect and consolidate business and processes requirements to launch Cloud Computing (IaaS) on the international market Show less

Rome

Served as Sparkle’s Business Support Systems Director, leading BSS Team, researching and developing new technologies, overseeing the development of technologies into products and services, ensuring the alignment of Processes and Systems and making sure of that all IT initiatives are aligned with business goals and enhance the "Customer Value Proposition".BSS Application Domain: CRM, Routing & Pricing, Xsms, iXLink, Billing, DWH/Analytics, eCRM, VoWP, Infrastructural Systems.BSS Team: 54… Show more Served as Sparkle’s Business Support Systems Director, leading BSS Team, researching and developing new technologies, overseeing the development of technologies into products and services, ensuring the alignment of Processes and Systems and making sure of that all IT initiatives are aligned with business goals and enhance the "Customer Value Proposition".BSS Application Domain: CRM, Routing & Pricing, Xsms, iXLink, Billing, DWH/Analytics, eCRM, VoWP, Infrastructural Systems.BSS Team: 54 Employee and 100 external resources and SMEs working closely with the internal Team.Managed Budget: 10M€, CapEx and OpEx, internal and third parties. Show less

Rome

Responsible for designing, developing, implementing, integrating, deploying and operating the Subsidiaries’ Business Support Systems.BSS Application Domain: CRM, Billing, Routing &Pricing, DWH/Analytics, Portals.WSA Team: 50 Employees and 80 external resources and SMEs working closely with internal Team.Managed Budget: 8M€, CapEx and OpEx, internal and third parties.Successfully executed the transfer of the business unit Wireline Subsidiaries Application from Telecom Italia to… Show more Responsible for designing, developing, implementing, integrating, deploying and operating the Subsidiaries’ Business Support Systems.BSS Application Domain: CRM, Billing, Routing &Pricing, DWH/Analytics, Portals.WSA Team: 50 Employees and 80 external resources and SMEs working closely with internal Team.Managed Budget: 8M€, CapEx and OpEx, internal and third parties.Successfully executed the transfer of the business unit Wireline Subsidiaries Application from Telecom Italia to Sparkle (84% of WSA Staff with their full satisfaction and that of all Stakeholders, including Trade Unions). Show less

Rome

As Sparkle Project Director, driving activities to develop the “Systems Plan 2003-2005” (eTOM Methodology based), involving all the Stakeholders, becoming the foundation of Sparkle IT Transformation Program. Leading the Team in designing, developing, deploying and operating the first two Building Blocks: Customer Relationship Management introduction (Siebel CME 7.5) and New Billing System. Leading also initiatives to research and develop new technology (Discovery and Software Selection… Show more As Sparkle Project Director, driving activities to develop the “Systems Plan 2003-2005” (eTOM Methodology based), involving all the Stakeholders, becoming the foundation of Sparkle IT Transformation Program. Leading the Team in designing, developing, deploying and operating the first two Building Blocks: Customer Relationship Management introduction (Siebel CME 7.5) and New Billing System. Leading also initiatives to research and develop new technology (Discovery and Software Selection processes) to automate business and operational processes related to Voice Services, including costing, buying, pricing, selling, routing e switch activation. The New Technological Environment gave rise to relevant results in terms of improvement of customer experience, across all touchpoints and Time to Market for launching new commercial offer and accelerating Sparkle growth. Show less

Rome

In charge of developing the Customers’ Portfolio on the National and International Markets, for 65M€ Budget, leading Offerings (Feasibility & Solution to meet Customer Business Requirements), handling Contract and Customer Program, ensuring Customer Satisfaction. Leading, jointly with Accenture, Stream IT Transformation Project reporting directly to the CEO.

Rome

Responsible for developing and handling business initiatives, generated 20M€ Portfolio Orders. As Senior Account Manager, leading the Information Technology Program, jointly with Spanish Partners, focused on starting up Amena, the Third Mobile Company in Spain. Member, in Telecom Italia Information Technology, of Task Force on “New Business Model”.

Rome

Promoted Executive in December 1995, among the youngest in Stet Group.Responsible for setting Marketing Plan, developing and handling Customer Portfolio Orders on the International Market, focusing mainly on “Mercosur”, giving rise to 5M€ Budget and the establishment of a Subsidiary, “TecoSoft”, in Argentina to reinforce Company positioning in South America.

Rome, Latium, Italy

Leading the Project to position the Company in the Russian Market (reporting directly to the CEO). This Project gave rise to the establishment of a Joint Venture with ZNIIS (Central Science Research Telecommunication Institute). The business model was based on the outsourcing of product/platform software development, that also could meet the Russian Telecommunications market needs, and reinvesting the savings to develop innovative solutions for seizing business opportunities on… Show more Leading the Project to position the Company in the Russian Market (reporting directly to the CEO). This Project gave rise to the establishment of a Joint Venture with ZNIIS (Central Science Research Telecommunication Institute). The business model was based on the outsourcing of product/platform software development, that also could meet the Russian Telecommunications market needs, and reinvesting the savings to develop innovative solutions for seizing business opportunities on Telecommunication & Information Technology market Show less

Responsible for defining Marketing Plan and monitoring E2E Delivery Process of selected Key Projects.

Economic Analyst with the goal of analyzing new industrial trends and gathering entrepreneurs needs with the aim of providing Local and National institutions with data and information on where to allocate investments gaining the most beneficial impact for the territory

Executive Programme Scuola Per Imprenditori

Activities and Societies: Executive Programme Modules: Spirtito imprenditoriale, Fondamenti di Impresa, Fare Impresa

Management Workshops

- Mastering Business Analysis - Economics - “Gestione dell’Inaspettato” - Leadership

Postgraduate Course, Ict - Telecommunication And Information Technology

Master, "Organizzazione Imprenditoriale"

Education record

Appointed “Assistant Professor of Economic Geography” by the Board of Cassino University.

Master Degree, Economics And Business, 110/110 With Honours