**Receptionists (4+ years):**Experienced receptionists with over 4 years of professional front desk service. They possess excellent communication and organizational skills, ensuring a welcoming and efficient environment for clients and guests.**Admin Executive (1+ year):**Detail-oriented administrative executive with over 1 year of experience managing office tasks and facilitating smooth operations. Proficient in administrative software and multitasking to support efficient business processes.**Assistant to Property Manager (1+ year):**Diligent assistant with over 1 year of experience supporting property management activities. Skilled in coordinating property-related tasks, managing documentation, and ensuring effective communication between stakeholders.**Assistant to Board of Condominium (1+ year):**Resourceful assistant with over 1 year of experience supporting the Board of Condominium. Proficient in managing board meetings, handling communications, and ensuring compliance with condominium regulations.**Hotel Utility / Custodial (1+ year):**Experienced hotel utility/custodial professional with over 1 year of expertise in maintaining cleanliness and hygiene in hotel facilities. Skilled in using various cleaning equipment and adhering to industry standards.**Stateroom Steward (1+ year):**Detail-oriented stateroom steward with over 1 year of experience ensuring cleanliness and comfort in ship cabins. Proficient in following sanitation standards and providing excellent service to passengers.**Knowledge in Ecolab Chemical, Sanitation, and USPH Standard:**Possesses in-depth knowledge of Ecolab chemicals, sanitation practices, and adherence to USPH (United States Public Health) standards. Demonstrated expertise in maintaining high hygiene levels in diverse settings.**Star Service Standard:**Committed to delivering service excellence aligned with 5-star service standards. Proven track record of anticipating customer needs, providing proactive service, and ensuring an exceptional guest experience.
Viking
View- Website:
- vikingcruises.com
- Employees:
- 3284
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Hotel Utility / CustodialViking Nov 2022 - PresentNorway1. **5-Star Service:** - Execute and maintain 5-star service standards. - Pay attention to details and maintain a star-like appearance. - Provide proactive customer service by offering services they do not need to ask for. - Present and deliver outstanding customer service.2. **USPH (United States Public Health):** - Understand and practice USPH standards. - Comprehend and practice prevention of cross-contamination between clean and dirty areas.3. **Sanitation Expertise:** - Understand and practice sanitation methods using chlorine and oxyvir.4. **Chemical Handling:** - Proficient use of professional cleaning chemicals from Ecolab. - Understanding MSDS and proper chemical handling.5. **Public Area Management:** - Proficiently operate various cleaning equipment such as vacuum, rotation, shampoo, and steaming machines. - Possess crowd management and presentation skills. - Skilled in presenting to a crowd. - Proficient luggage handling techniques.6. **Stateroom Steward:** - Perform room service cleaning. - Understand and adhere to USPH standards.7. **Occupational Safety:** - Adhere to and comprehend PPE (Personal Protective Equipment) for occupational safety. - Understand fire prevention, firefighting procedures, and maritime safety protocols.
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Admin ExecutiveSavills Vietnam Jan 2022 - Jul 2022Ho Chi Minh City, Vietnam1. **Management of Personnel Information within the Building:** - Monitor and update personal information of employees. - Manage employee records and related information.2. **Management of Attendance for Building Personnel:** - Process the monthly attendance tracking. - Monitor and address issues related to attendance.3. **Weekly and Monthly Reporting on Building Operations:** - Compile and generate reports on weekly and monthly activities within the building. - Ensure accuracy and transparency in reporting.4. **Recording Minutes of Building Meetings:** - Attend meetings and take notes on key discussions. - Organize and maintain records of meeting minutes.5. **Issuance of Official Correspondence for the Building and Distribution to Relevant Departments:** - Prepare and issue announcements, official letters as requested by the building management. - Distribute documents to relevant departments and monitor progress.6. **Representing the Building Management in Distributing Notices and Correspondence to Residents:** - Act as a liaison between the building management and residents for communication purposes. - Distribute notices and correspondence related to building operations.7. **Management of Office Equipment such as Computers, Printers:** - Ensure the smooth operation of office equipment. - Perform regular maintenance and troubleshoot issues when necessary.8. **Execution and Storage of Official Documents, Main Contracts of the Building:** - Manage and archive important official documents and contracts of the building. - Ensure confidentiality and easy access to these documents. -
Customer Service OfficerSavills Vietnam Jul 2019 - Dec 2021Ho Chi Minh City, Vietnam1. **Reception and Orientation:** - Perform reception duties such as directing residents and visitors to the building. - Provide detailed information about the facilities and services available in the building.2. **Administrative Management:** - Prepare and process administrative documents, forms, and correspondence for the building and residents. - Ensure documents are stored and managed effectively.3. **Customer Service and Complaint Management:** - Work at the call center to guide and address residents' complaints and inquiries. - Ensure issues are handled promptly and efficiently to meet residents' needs.4. **Mediation:** - Act as an intermediary between residents, management, and visitors to ensure adherence to procedures and building security. - Resolve conflicts and provide fair and honest feedback from both sides.5. **Information Management:** - Track and manage resident information on the building's system. - Ensure information is updated and accurate to meet management and communication needs.6. **Common Area Management:** - Be responsible for managing and maintaining common areas of the building such as gardens, lobbies, and facilities. - Ensure these areas are always clean, safe, and appealing.7. **Collection and Financial Management:** - Act as a representative for collecting management fees, electricity, water, and other administrative expenses of the building. - Process and record payments and ensure accuracy and transparency of the building's finances.
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Hotel ReceptionistMeraki Boutique Hotel Company Limited Mar 2018 - Jul 2019Ho Chi Minh City, Vietnam1. Guest Welcome: The receptionist is the first person to meet guests when they arrive at the hotel. They greet guests warmly and enthusiastically, helping them feel comfortable and welcome.2. Check-in and Check-out: The receptionist takes reservation information, checks guests in, and hands over keys upon their arrival and departure from the hotel. They also handle payments and associated formalities when guests leave the hotel.3. Providing Information: The receptionist provides guests with information about the hotel's services and facilities, as well as information about local tourist attractions and activities.4. Handling Calls: The receptionist receives and transfers calls from guests or external sources to various rooms and departments within the hotel.5. Complaint Resolution: They promptly and efficiently address guest complaints, providing solutions or assistance to ensure guest satisfaction.6. Reservation Management: The receptionist assists guests in making, modifying, or canceling reservations as per their requirements.7. Security: They monitor and ensure security at the reception desk, safeguarding guests' personal information and the hotel's property.8. Supporting Other Functions: The receptionist supports other departments of the hotel, such as management, room service, and the restaurant, to ensure the smooth operation of the hotel as a whole.
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Room AttendantSociété À Responsabilité Limitée Meraki Boutique Hôtel Jul 2014 - Mar 2018Ho Chi Minh City, Vietnam1. Clean and maintain guest rooms according to hotel standards, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.2. Ensure all assigned rooms are cleaned and inspected within the specified timeframe.3. Report any maintenance issues, damages, or missing items in guest rooms to the housekeeping supervisor or maintenance department.4. Adhere to safety and security procedures, including proper handling of cleaning chemicals and equipment, and report any safety hazards or incidents.5. Assist with the stocking and organization of housekeeping carts and storage areas.6. Provide excellent customer service to guests, responding promptly to requests and inquiries and addressing any concerns or complaints.7. Maintain a professional appearance and demeanor at all times while interacting with guests and fellow team members.8. Collaborate with other hotel departments, such as front desk and maintenance, to ensure guest satisfaction and efficient hotel operations.9. Follow all hotel policies and procedures, including those related to privacy and security of guest information.
Cong Duc Giang Education Details
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Mai Thanh The High SchoolHigh School Diploma
Frequently Asked Questions about Cong Duc Giang
What company does Cong Duc Giang work for?
Cong Duc Giang works for Viking
What is Cong Duc Giang's role at the current company?
Cong Duc Giang's current role is Call Center Agent.
What schools did Cong Duc Giang attend?
Cong Duc Giang attended Mai Thanh The High School.
Who are Cong Duc Giang's colleagues?
Cong Duc Giang's colleagues are Voc Hernandez Mera, Pascal Flochlay, Darja Zerebtsova, Gilbert Kisstodio Fernandes, Olivier Marien, Christine Turkki, M Day.
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