Giang Ho-Phung Email & Phone Number

Vancouver, British Columbia, Canada

-Responsible for building and inspiring high-performing teams of unique and different individuals who deliver positive experiences for our customers. -Responsible for inspiring team to create ownership opportunities for customers on the sales floor. -Oversees operations such as Inventory, Visual Merchandising, and B2B Sales -Passionate about delivering the best service to our Internal and External Customer. -Proven track record of managing multiple commitments to our customers, staff, and operations. -Passion for learning about Apple Technology, Products, Emerging technology trends, and services.

-Fulfill the responsibilities of Support Leader on the Floor.-Share in-store communication and tasks with relevant employees.-Respond to customer escalations and inquiries. -Support employee concerns by providing the right resources.-Provide feedback and recognition to the team based on observations of customer and employee interactions.

-Responsible for all of the products that get into our customers hands-Responsible for guiding and mentoring the team by keeping them up to speed and pace with the changing demands of the business. -Leadership Skills, coaching a group, or leading by example.-Strong Organizational skills.-Ability to think quickly and perform problem solving tasks in challenging conditions - Can manage and meet multiple deadlines each week through proper time management and priority setting.-Maintain and control levels of inventory within the store.-Work with management to create and implement different ways to exceed company inventory goals.-Oversees all shipping, returns, and receiving.-Delegation and Command Skills are also an important asset to this role. I often have to prioritize tasks and delegate them to my team so that we can meet deadlines and get tasks done in a timely matter.

-Facilitate training for new Inventory Specialists -Support opening activities for relocated, new, and remodelled stores-Provide feedback and recommendations to our Logistics team -Engage Store & Market Leaders-Maintain knowledge of inventory processes

Bachelor Of Science In Forestry, The Faculty Of Forestry; Forest Resources Management

Education record

Enrolled in the two year university transfer program. Studied Asian Studies, Geography, and Environmental Studies Sir Charles Tupper.