Trainer - Becoming an Emotional First Aider CourseTrainer - Accidental Counselor CourseTrainer - Foundation of Counseling CourseTrainer - Flourish Course for women

Skills: Individual Counselling · Abnormal Psychology · School Counseling · Relationship Counseling · Family Counseling · Pastoral Counseling · Crisis and Grief management Counseling · Group Therapy · Training

- Prepared Rate For Request. Followed up with AFF, OFF and CLT - Checked buying rates with Business Units, Procument Teams and Vendors- Compared previous price level and current buying rate - Setup Pricing Strategy for selling rate - Liased with Buyer, Procument and Market Analyst to provide contract and compliance advise- Ensured the completeness and accuracy of contract, including monitoring all related liabilities and third-party contract- Gathered, organized and key in all historic data of sale performance on CRM system- Researched about market trend (marketing price benchmarking)- Maintained and developed existing accounts- Met and exceeded target set in terms of contributing and generating revenue for the department.- Worked closely with oversea Agent to check the rates and handle nominated cargoes- Negotiated selling rates with clients as per price guidelines given, looking to maximize profits- Regularly visited existing accounts validating provided service levels and develop new revenue streams.- Followed up on customer communications and inquiries in a timely and professional manner.- Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.- Assimilated market information and took part in the overall business development through weekly / monthly sales meetings.- Performed Sale activity report

* Customer Service and Documentation- Took care of inbound & outbound LCL, FLC sea and air & Bulk cargo- Prepared all documents for custom clearance- Controlled inland trucking, domestic sea door - door shipments from Hai Phong - Ho Chi Minh- Arranged warehouse for customers in Hung Yen, Quang Minh- Solved arising problems related to import and export cargoes- Submitted Shipping Instruction, Manifest, VGM. Prepared HBL for air and sea shipments- Prepared Debit Note and Draft Invoice for Customers and Statement of Accountant for Oversea Agent* Sales Support - Contacted with clients and oversea Agents for sales and secure customers. - Liaison with vendors, custom brokers, airline and carrier to get best terms and buying rates. - Sent quotation and negotiated selling rates with customers.- Coordinated with operation team to improve and implement Standard Operating Procedures- Monitored closely handling performance of operation team to match customer’s performance expectations.* Assistant Manager- Daily & Monthly reported to manager sales report, cargo status. - Controlled and reported all operation status of office- Assist for other jobs as assigned

1. Conducted survey about lean management implementation in Vietnam SMEs in Thai Nguyen, Hanoi and made report for professional2. Translated & edited books related to Lean management, Sustain able development, New businessmanagement philosophy, E-commerce3. Participated in organizing annual "National Lean Management Conference" attracted more than 200Vietnam SMEs4. Research Papers• Paper for Student Scientific Research Competition (conducted by Ministry of Education andTraining): “Designing the model to apply Lean Management – New efficient management method forVietnam SMEs” (120 pages, June 2014)• Paper for Lean Management Institute: “How to apply model to implement Lean management in Vietnam Small and Medium Enterprises (SMEs), (10 pages, April 2014)• Paper for Journal of Economics and Business:“Suggestion for Implementing Lean Management in Vietnamese SMEs” (6 pages, Edition 30, March 2014)