Giang Pham Email & Phone Number

MAIN RESPONSIBILITIES:- Collaborating with business stakeholders to understand challenges and define optimal analytical approaches- Extracting data from various sources to transform, clean, and shaping data to derive meaningful insights and facilitate analysis- Building and maintaining automated analytics dashboards, metric reports, and data visualizations- Presenting findings and recommendations to the team and stakeholders in a clear and understandable manner- Providing support to the business through ad hoc reporting- Collaborating with engineering and product development teams- Staying up-to-date with industry trends and developments in data analysis, statistics, and programmingACHIEVEMENTS:- Organizing and maintaining tracking files for BD orders to ensure detailed documentation accuracy across all stages. From detailed data, offering key insights into sales trends, service performance, and customer preferences- Developing a dashboard to monitor and manage all documents, empowering users to track pending tasks and deadlines, and assessing SLA performance, cutting 25% of manual tasks for the Business Development Team, thereby enhancing workflow efficiency and accuracy- Crafting an integrated HR workflow within the ERP system, spanning talent acquisition, onboarding, training, internal mobility, promotions, and employee departures, enhancing contract oversight, fostering employee growth, and simplifying personnel administration

Ho Chi Minh City, Vietnam

MAIN RESPONSIBILITIES:• Extracting data from various sources, cleansing and preparing data for analysis• Working with the Project team and Sales team to determine questions into smaller data tasks and ensuring reports and dashboards were met• Using tools like Salesforce, Excel, and Power BI to visualize data, and understand deeper the product range, sales, leads, consumer preference, behavior, and shipping…• Building and developing the dashboards on Salesforce to Project team to follow KPI metrics and Pipeline efficiently, from that to improve Sales, Leads, and Opportunity• Working with the 3rd party to fix bugs in Salesforce and Magento• Instructing both technical and non-technical the user about interacting and reading the dashboard• Supporting the Sales team with technical issues related to reports and dashboard• Making ad-hoc reportsACHIEVEMENTS:• Creating a dashboard system that automatically updates and refreshes daily• Building dashboard system in Excel and Power BI helps the Sales team oversee sales, visitors andpropose solutions to increase sales by 15% within 1 month• Building dashboard system in Salesforce helps the Project team manage leads, monitor theeffectiveness of campaigns, ratio converted, and increase opportunities for sale• Launching the Loyalty app and Salesforce CRM customer journeys successfully• Minimizing losses by timely detecting and warning of project operational errors

Ho Chi Minh City, Vietnam

• Working with 3rd party to build the new e-commerce website on Magento• Planning how the website will be and what new functions that website needs are• Testing UI/UX and working with 3rd party to fix bugs, build new features on Magento• Applying techniques about UI/UX to improve the interface, content, and images on the website• Following Google Analytics to improve website performance and SEO• Maintenance product’s display: single photo, price, and set up promotion on Magento’s website and other platforms (Shopee, Lazada, Tiki)• Creating/Editing/Managing all content landing page• Instructing technical for the Ecommerce team about using Magento effectively• Supporting the E-commerce team and other teams with technical issues related to Magento• Researching topics related to the industry in general and the e-commerce industry in particular• Making sales reports monthly and ad-hoc reports

• Managing and maintaining the company's website• Setting up a store on Lazada• Responsible for taking digital images and retouching them to produce a high-quality product (Lazada, websites)• Providing ideas to improve the interface, content, and images on websites• Writing and editing content of products• Conduct simple keyword research and use SEO guidelines to increase web traffic• Design brochures, business cards, catalog• Making stock reports weekly and monthly

• Processing text, images, and layout for numerous magazines and books (Thaihabooks, Alphabooks, TGM…)• Designing Facebook’s banner according to guideline• Making all requested changes/corrections promptly and correctly

• Process text, images, and layout for numerous magazines and books• Guide and support editing the ebooks’ content for the publishers (Elle, Kilala, Forbes, Thaihabooks, Alphabooks, TGM…)• Manage the part-time team