• Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan• Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures

• Handle channels including Amazon, Qoo10, Lazada and Rakuten etc.• Maintain online sales services from listing product items to managing stock• Handle customers’ inquiries and/or transaction problems via email • Render customers’ services and support to potential buyers• Search for new potential online marketplace and communicate with agencies