Gianluca Micci Email & Phone Number

Senigallia, It

Senigallia, Marche, Italia

I'm responsible for developing long-term relationships with some of the most important customers of Metisoft, keep in touch with customers and internal cross-functional teams to ensure the timely delivery and success of our solutions according to customer needs.

SAAM ++ is a solution for a complete and proper management of the post-sale service.Used by important Italian and international companies, it has become in a short time the market leading application suite for the management of the “Collaborative Service”.In this context the post-sale service is playing a higher strategic role; besides the traditional technical function of guarantee of perfect working of the product and addressing of the project / production improvements, there is an innovative marketing function for the preservation and strengthening of the relationship with the customer .Adopting the SAAM ++ solution allows the company to obtain a fast ROI (return on investment), thanks to the optimization of the post-sale processes and a TCO content (total cost of ownership).The goal that was pursued with the new SAMM++ architecture was to provide a vertical software platform, allowing greater autonomy and flexibility in the use of features aimed at both the management of the post sales force “Service Partner” and the operators of the internal structure “Call Center, Service Manager”.Regarding the functions, the logic followed has been to regard as necessary an high-tech web software platform, enabling self-management through flexible, modular architecture, integration with existing data and to fully carry out the expectations and needs required.Careful monitoring of the service and quality levels of the Service CentresThe management of the internal and external processes through SAAM++ has allowed a better use and an optimization of the company resources and of the Pre and post Sales / Service area external collaborators.The possibility to organize, in a fast and easy way, all the functional and operational processes (internal/external) about the After Sales service, using internal resources and external collaborators in the best way possible.

April 2012 Microsoft Certified2011 Standard Sales Assessment - Customer Relationship ManagementApril 2010, Company: IMAR SpaImplementing and Customizing SAAM++ platform, module:Account ManagementActivity ManagementDocument ManagementB2B Spare PartsAnalysis Service (BI)Geomarketing ManagementRole: Analyst, Architect, Project ManagerApril 2006, Company: Vaillant Spa Implementing and Customizing Collaborative Service platform, module:Account ManagementActivity ManagementDocument ManagementB2B Spare PartsLogistics, Purchasing and Stock management Training Management ServicesAnalysis Service (BI)Geomarketing ManagementLoyalty ClubInfinite CRM, sales/marketingRole: Analyst, Architect, Project Manager January 2008 – November 2009, Company: ELICA spaImplementing and Customizing SAAM ++ module:Account ManagementActivity ManagementDocument ManagementB2B Spare PartsAnalysis Service (BI)Geomarketing ManagementRole: Architect, Project ManagerJanuary 2008, Company: ROLAND SpaImplementing and Customizing SAAM ++ module:Account ManagementActivity ManagementContract ManagementAnalysis Service (BI)Role: Analyst, Project Manager Collaborative Service Platform Customers:DAIKIN Italia SpaRHOSS/IRSAP SpaAriston Thermo SpaCOSMOGAS SpaITALKERO SpaDOMINO SpaELCO Ecoflam SpaJanuary 2009, Company: INDESIT COMPANY SpaImplementing and Customizing complete product and component traceability system will minimize the cost of product recalls and help eliminate them in the future.Role: Project Manager, Senior DeveloperFebruary 2002– July 2002: INDESIT COMPANY SpaImplementing and Customizing Oracle Data Quality Strategy.This strategy aims to help achieve and maintain the level of partnership managementinformation data needed to effectively report, assess and review performance.Role: Software analyst.

January 2000– November 2000, Company, Sinpro Sviluppo spaCrivet manages clinic, commercial, and administrative information of Veterinary Clinics allowing accomplishing an exhaustive clients and clinical files control with just a short time.Ruolo: Architect, Software analyst.January 1999– December 2002, company EVOLVE srl / FABER spaImplement the complete business software suite to a sales force automation with open source platform.Ruolo: Architect, Software analyst.Gennaio 1996– Febbraio 1997: PROGETTO Legge 44 EURO BIG ROMAProject Leader in design and modelling Multimedia Application software.