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Within the Digital Transformation department, Fastweb's Customer Journey Digitalization, I am responsible for the team that designs, develops and digitalizes the entire journey of Customer Journey and Sales User in projects of Digital Transformation and Continuous Improvement.The mandate of my team is:1. Designing and implementing the Customer Journey, based in particular on customer / seller feedback, benchmarking and data analysis2. Verify the quality of implementations that directly or indirectly affect the customer / supplier experience3. Digitalize the customer / seller experienceI'm also the Project Leader of a digital trasformation project that introduce a new Campaign Management System based on multichannel digital platform (Oracle Technology). The new systems supported by digital processes and a new business competence center able marketing and sales campaign, starting from complex segmentation based on analytics tool to delivery by digital channel (SMS, email, App and web) and voice.

Within the Business Controlling Department, as the first line of the Head of Business Control, I have been responsible for the teams on various areas of responsibility: customer processes, the income statement of commercial Business Units, operating costs, personnel costs and investments, in order to:1. Analyze and monitor the dynamics of the customer process, also useful for explaining direct and indirect effects on economics2. Analyze and monitor the dynamics of the income statement of the Business Units3. Analyze and monitor the dynamics related to the areas of commercial, technical, staff and personnel costs, as well as costs related to investments in the technological and infrastructural areas4. Supporting Business Units and Staff in complex scenario analyzes and decision-making steps5. Preparation of Forecast and Budget6. Monthly closing and reportingDuring my experience in Business Control, I also had the role of Project leader for the project of Credit Verification Process (introduction of systems and processes in customer acceptance phase, aimed at limiting credit risk) and the project of "Bill To Cash "(map and redesign the main business processes from billing to collection)

Within the Business Process Engineering structures, I led a team whose objective was the development and evolution of systems and processes to support the sales force (Sales Force Automation), thanks to the creation of the access portal useful for profiling and managing the sales channel hierarchy, useful then to access to the automatic and digital tools for the channels to be promoted, such as the tools for placing orders (CPQ), those for managing shops (Dealer Station) and those supporting distance sales (verbal ordering)

Product and Services Department, focus on:- Internet Project (Web Hosting, Messaging, eCommerce, virtual hard disk, Network Computing, soluzioni ASP, Housing)- Executive and corporate projects (VOIP, Servizi VAS, VPN)

Product and Services Department, focus on:- Create first portfolio of mobile product and services of the company (i.e. compulsory offers, RAM for business, etc)- Create and introduce system and process to support new portfolio offers