Gianna Cacci Email & Phone Number

181 Fremont

• Earned an internal promotion into the Director of Operations role to an ultra-luxury high-rise community.
• Responsibilities cover employee recruiting, conduct, trainings, and administration as well as resident and community engagement, fiscal duties, Board of Directors meetings and minute drafting, and acting as the “Chief.
• Voted into the role of President of the Event Leadership Forum Committee to provide unique experiences for all internal team members and third-party vendors.
• Implemented new SOP's and best practices to be budget conscientious while providing improved services to clients.
• Voted San Francisco Team Member of the Quarter Q3 2022 for living the Action Property Management values.

San Francisco Bay Area

• Internal promotion from Manager Assistant to Lifestyle Specialist.
• Demonstrated leadership with responsibilities ranging from developing community relations, private event planning, contract and financial responsibilities, vendor procurement and partnerships, concierge services.
• Diligently coordinating and executing events, still providing the same quality experiences while given a restricted and lowered budget year over year.
• Main focus area was to development the VIP experience for residents to enjoy both within and outside their home.
• Joined the San Francisco Region Culture Committee to assist in the expansion of experiences for both employees and vendor relations.

The Harrison

• Assists in general administration work for both the Operations and Lifestyle Departments.
• Cross trained to assist in multiple departments, contributing to a collaborative effort for continuous community refinement.
• Contributing member of the Event Leadership Forum, collaborating to plan the first company-wide event ever held.
• Project load includes contract management, drafting official Board meeting minutes, resident information collection and updates, special Board and Management assigned projects, and enhancing resident lifestyle offerings.

Santa Rosa, California

• Working within the SMERFE, and Corporate market segments to provide the best experiences possible for group and meeting business.
• Along with sales, my focus also included product development as I aided the evolution of the Business Travel segment on the property as a whole.
• Responsible for prospecting, contracting, and execution of specialized events and group room blocks.
• Produced and revitalized partnerships with local business to assist with networking, events, financial benefits, and F&B.
• Developed revenue strategies to capture a higher return on repeat business clients.
• Consulted on development projects including the Food and Beverage program, property construction projects, and social offerings.

Sonoma County

• My daily duties included building rapport with both potential and current clients, creating and handling contracts, administrative work, event planning and coordination, operational support, representing the property.
• Responsible for bringing in the largest one-time F&B sales event within the property’s history.
• Lead the sales department throughout staffing changes, recruiting processes, and assisted in the trainings of new Sales Managers.
• Inter-departmentally trained within front of house and back of house teams to ensure all property efficiencies and best practices were met.
• Established a new bar program and partnerships to triple week night sales, formulated unique sales packages to collect on up-charges, and refined the outreach strategies for further marketing.

Sonoma County, California, United States

• Started in the company as a Gift Shop Clerk, internally promoting to the Front Desk within a few months of employment.
• Consistently offering coverage for open shift times.
• Performing numerous tasks including hotel operations, multi-departmental exchanges, all with a heavy emphasis on customer service to provide a VIP experience for all guests.

Education record

Education record