I am currently operating as the Senior Operations and Human Resources Manager for Edge, developing and overseeing all functions of the HR and Operations departments, implementing and optimizing all SOPs, overseeing our client journey from first touch on, heading our churn initiative to ensure optimal client experience, overseeing collections and financial efficiency, consulting on business operations, and ensuring all team members know we are keeping the HUMAN in Human Resources. Previously, I was the Chief Operating Officer of a B2B SaaS startup (5x Inc 5000!) where I spearheaded the Operations, HR, Customer Success/Support and Finance departments. I have ten years of experience managing teams, processes, and projects across various industries, from staffing and retail to carwash and software.I am driven by a growth mindset that motivates me to improve by at least 1% each day and to push myself and my peers to step out of their comfort zone. I strive to create cultures that foster success, collaboration, innovation, and empathetic accountability.