Gianna I. Email & Phone Number

United States

Wayne, Nj, Us

Greenbelt, Md, Us

Greenbelt, Md, Us

Solely responsible for Sales & Marketing Associate responsibilities and duties across four properties on a multi-site level.

Greenbelt, Md, Us

-Successfully converted an average of 10 leads monthly into signed leases, driving high occupancy rates and maintaining a strong renewal retention.-Held sole responsibility for managing all social media platforms, including Facebook, Twitter, and Instagram, with a minimum of 15 posts per month.-Oversaw community reviews across various platforms, including Reputation, ensuring a positive online presence.-Completed daily leasing reports, including rent roll, delinquency, market comparisons, and unit availability withupdated pricing.-Ensured apartments were prepared for move-in by addressing maintenance requests, conducting thorough cleaning walk-through, and adding personalized touches such as snacks and review cards.-Served as the Property Ambassador for Community Rewards and Modern Message, significantly enhancing residentengagement and overall satisfaction levels.

Chicago, Illinois, Us

-Managed the processing of rental payments, deposit collections, and vendor invoices.-Conducted comprehensive on-site training for all new employees and supervised a team of six dedicated community concierges.-Generated detailed mid- and end-of-month accounting reports while consistently maintaining a low delinquency rate.-Orchestrated eviction procedures, legal notices, and managed resident accounts, including collections.-Curated and maintained active engagement on apartment social media platforms with a minimum of 20 posts per month.-Strategized and executed resident events in collaboration with local businesses to increase community engagement.-Negotiated contracts with vendors and catering companies for events accommodating up to 150 attendees.-Designed promotional materials, including merchandise, signage, flyers, and move-in "swag" boxes, to enhance eventexperiences for both residents and staff.-Actively resolved resident conflicts by attentively listening to concerns, providing expert guidance and support, andcollaborating closely with the property management team to achieve mutually beneficial solutions.-Managed end-of-lease term turn procedures by walking and inspecting all apartment homes and promptly processingmove-out charges in a timely manner.

Chicago, Illinois, Us

-Introduced prospective tenants to available units and conducted property tours virtually and in-person.-Skillfully communicated with over 500 tenants and guarantors, addressing conflicts, inquiries, and concerns.-Secured a minimum of 10 leases weekly through administration of addendums and lease paperwork.-Provided prompt responses to 24-hour emergency on-call services for tenant building issues outside of normalbusiness hours.-Managed incoming calls from potential leads, ensuring timely follow-ups to offer additional information andaddressed inquiries.-Stayed updated on property pricing and competitor market rates to enhance outreach effectiveness

Bachelor'S Degree, General Studies

High School Diploma