Gianna Ryan Email & Phone Number

Denver, Colorado, United States

- Administered and troubleshoot 2300 Dell Thin Client devices via WMS, both remotely for out of state users and within the hospital-Test and work cooperatively with Denver Health Telecom team to implement Webex VDI functionality for clinical desktop, NPVDI and PVDI environments- Perform daily system administration tasks and resolve tickets related to the Citrix environment and Citrix-hosted applications. Over 3000 users are connected daily to our environment internally and externally. - Assist and collaborate with application administrators and engineers on new applications or updating existing applications. - Perform regular patching and updates on all Citrix infrastructure servers in Citrix Hypervisor - Perform daily system administration tasks to maintain functionality in Citrix XenApp/XenDesktop environment, regularly update multiple master images using Citrix PVS, and also manage persistent and non-persistent VDI via Nutanix Prism.

- Provided technical support for over 6,000 hardware endpoints, 5,000 employees, and 200 applications across 28 main campus buildings and 12 clinics across Denver.- Led a team of 6 in replacing 2000 Windows 7 and Windows 10 devices with Dell Wyse Thin Clients- Collaborated with project managers, application analysts, and vendors to design and implement new software/hardware deployment plans.

Denver, Colorado, United States

Managed Active Directory including creation and management of OU's and the creation and linking of policies affecting all endpoints across the hospital- Utilized AppSense to push bookmarks, desktop icons, and provide application control- Managed VPN access for users through Duo Mobile and Cisco Anyconnect- Managed endpoint encryption and updates through McAfee for laptops and remote users- Built, deployed, and supported over 1000 devices for the conversion to a remote work environment- Wrote and maintained installation, troubleshooting, and standards of procedure documentation across SharePoint and Cherwell for 100+ applications- Supported high risk areas such as live surgery rooms, virus collection and testing facilities, and sterile cleanrooms

Denver, Colorado, United States

- Provided on-site and remote troubleshooting of a multitude of Dell hardware and different software suites on devices such as PCs, printers, conference rooms, and medical devices.- Identified issues, and provide detailed resolutions based on priority levels throughCherwell ticketing system, while providing world class customer service, and escalatingissues to appropriate teams when outside the area of expertise.- Built strong rapport across the organization within multiple IT departments.

Greater Denver Area

- Coordination of deposit funding with financial institutions along with maintaining relationships with money managers.- G-Suite Administration- Built and managed Wireguard VPN for employees to VPN into file share to ensure file security for sensitive documentation- Oversaw and developed CRM and VOIP integration to manage phone calls tied with tickets and clients

Westmont, Illinois, United States

- Desktop Support Technician working on a variety of Windows 10 devices ie: Dell, HP, Lenovo- Troubleshoot and diagnosis hardware and software issues using variety of tools as well as communicating and shadowing users to see work flow and better understand the issues- Install and troubleshoot Microsoft Office products

Commerce City, Co

- Top Store in Colorado North District for December 2016- Top DirecTV Sales Rep Colorado North District for December 2016- Manage daily operations by coordinating and enforcing company sales initiatives and store procedures- Achieve sales objectives by preparing a monthly action plan, motivating team members & analyzing performance metrics

Thornton, Co

- Digital Life Home Security sales leader, April 2016- Managed and maintained business accounts to increase mobile device sales- Responsible for selling over $10,000 in gross profit each month - Successfully fulfilled interim leadership duties in the absence of Retail Store Manager

Thornton, Co

- Responsible for representing products through exceptional customer service- Educated and engaged customers through product demonstrations- Maintained a strong knowledge of company's products, pricing, promotions, and service features- Exceeded corporate sales goals, consistently finishing in the top 15% of sales reps in the Colorado North District

Dodge City, Ks

- Oversaw player growth & development with strategic consideration to changing weekly opponent- Final record: 7-4 including Valley of the Sun Bowl Game appearance- Recruiting territories included Kansas, Colorado, Nebraska, and Chicagoland areas- Routinely explored diverse recruiting mediums including high school football blogs, social media, & message boards to synthesize player statistics and evaluate for talent, academic excellence & cohesiveness with program’s culture- Coordinated with admissions staff to provide a comprehensive overview of the university for incoming recruits

Dodge City, Ks

- Responsible for student life issues and facilities management of residence halls housing 600 students - Planned and conducted weekly staff training and development meetings - Responded to emergencies in weekly on-call rotation • Supervised work responsibilities and scheduling for 12 Resident Assistants

Dodge City, Ks

- Responsible for planning and executing all DCCC student activities- Oversaw a budget of $15k for expenses- Coordinated with organizations in the surrounding community to facilitate volunteer opportunities for students

Bachelor Of Science (B.S.), Education (Health And Physical Fitness), K-12

Activities and Societies: Varsity Football 2009-2011

Bachelor Of Science (B.S.), General Studies

Activities and Societies: Varsity Football 2009-2011