Gianna Reddick Email & Phone Number

- Expertly managed practice tests and grading processes, addressing test-related issues and maintaining accuracy and effectiveness.- Seek opportunities to increase efficiencies for proctoring, grading, and transportation management.- Mentored a lean team of operations associates, offering insights into tutor placement and utilization strategies, resulting in improved overall performance.- Establish and nurture a relationship with the Zipcar representative to facilitate efficient management of tutor transportation.- Orchestrated the smooth operations of six company offices, ensuring efficiency and productivity across various aspects. - Assisting with scheduling office space, tutor transportation, vendor relationships, and location-specific classes.- Build the framework for the summer scheduling process of over 500 incoming students across five in-person locations and remotely

Train proctors and provide on-call practice test troubleshooting across 6 markets Manage grading staff and practice test grading processSeek ways to increase efficiencies for proctoring, grading, and transportation managementAssist in managing internal support requestsTrains & support market-specific office managers (and partners in markets who do not have office managers) in the smooth running of offices, billing support, scheduling, transportation, and market-specific clases

• Coordinate practice test schedules and manage proctors for two locations in Westchester, NY, and CT. • Manage client outreach for outstanding invoices • Manage yearly summer scheduling process of roughly 200 incoming sophomore students in the Westchester market • Coordinate quarterly gatherings for tutors• Coordinate office vendor and supply orders for the Westchester office• Assist with the management of tutor transportation via Zipcar

New York, Ny

•Manage donor database - processing donations, gift acknowledgment to donors, tracking, and reporting with Finance•Manage in-kind contributions•Managed the development calendar for all fundraising and communications deadlines•Manage organization's website•Assist with planning and execution of fundraising activities, including annual gala event raising up to $150,000•Manage corporate volunteer service events•Collaborate with the Executive Director on letters of intent, grant proposals, and reports (private, government, and corporate)•Manage production & maintenance of all print & electronic material, including newsletters, brochures, email blasts, etc.•Plan & execute FYI’s social media strategy, including Facebook, Twitter, Instagram, LinkedIn, etc.

Brooklyn, Ny

• Supporting the enrollment process at the NYC Teaching Fellows, preparing 2016 Fellows to be the most effective first-year teachers in New York City.• Maintaining effective communications systems throughout enrollment and pre-service training. • Providing high quality customer service during phone and email communications. • Managing the front desk and taking walk-in appointments. • Ensuring a keen eye to processes, from document collection and distribution to data entry and tracking.

Brooklyn, Ny

• Worked with Public/Private Initiatives Unit to expand outreach efforts in order to increase small business emergency preparedness and resiliency.• Assisted in coordination for meeting with New York City small business associations. • Determined areas for development of blog content and design.• Enhanced fellowship social media content and presence by reviewing past approaches and generating new ideas and content

Brooklyn, Ny

• Support Emergency Public Information Plan by creating social media monitoring lists that could be used in the Joint Information Center• Create and generate new ideas for “Tip of the Week” email and social media platforms • Compile and distribute news summary to agency employees regarding emergency management news and information that may affect agency operations and initiatives• Assist in September 2015 National Preparedness Month planning through public information strategy development• Identifying areas for expansion of our web content and design, and working with in-house experts to create or adapt materials for this purpose• Enhance agency’s social media content and presence by reviewing strategy and generating new ideas

Goshen, New York

•Supported development of internship program opportunities within Orange County government: - Established relationships with area high schools and colleges - Provided recommendations for implementing such opportunities for students• Tracked hazardous materials housed within facilities throughout Orange County to ensure the safety of first responders and the general public for the Local Emergency Planning Committee• Organized stockpile of emergency supplies for response to potential hazardous material event at Indian Point nuclear facility

Academic Advising Center At Suny New Paltz

• Assisted with daily office operations including handling the calendars of 5 advisors. • Communicated and interacted with staff and students to support the creation of student’s schedules, • Assisted with phones and greeted visitors to the office, seeking student advisement (administrative support) • Discretion in handling confidential material including students withdrawing or taking a leave of absence from the college, as well as those being dismissed or put on academic probation.

Oasis/Haven At Suny New Paltz

Staff (1/2012-2/2013), Upper Staff (2/2013-9/2013), Supervisor (9/2013-5/2015)• Supervisor of peer-run, professionally supervised crisis and non-crisis hotline and walk-in center • Supervised a weekly night with staff members and 7 weekend nights a semester• Consulted with clients via walk-in and via telephone• Trained to offer confidential crisis intervention, from feelings of depression, anxiety to suicidal tendencies• Trained and taught new staff members

Nova Athletics Day Camp is a non-profit summer gymnastics day camp for children ages 5-14. Camp Counselor (7/2009-7/2013), Director (7/2013-8/2014) • Responsible for all aspects of summer day camp. Included but not limited to collecting tuition from parents, registering new campers, conducting daily staff meetings, creating weekly time sheets for private employees as well as Summer Youth Employment Program employees. • Responsible for maintaining high level of quality of life for all campers and parents. • Aided training and supervising of all staff. • Planned and executed activities, programs and weekly trips including theme parks and zoos.• Enforced code of conduct• Enforced and maintained safety and health regulations as per NYC Department of Health and Mental Hygiene guidelines• Facilitated a line of communication between the counselors, campers, and parents.