Gianncarlo Giannattasio Email & Phone Number

Princeton, New Jersey, United States

• Following Agile methodology when architecting changes to both internal software and changes to AWS, GCP and Azure Infrastructure.
• Architecting CI/CD pipelines and automation utilizing Python, Bash, Jenkins, Terraform, and Github Runners
• Implements and coordinates infrastructure projects with multiple Business units within the News Corp Organization
• Conducts training for internal products with the mix of live/on-demand training and documentation

United States

Junior Cloud Engineer designing Infrastructure for companies under the News Corp Umbrella. Utilizing both AWS and GCP.

South Brunswick, NJ

• Providing excellent customer service by assisting and resolving end user’s application and software issues via Phone, Email, Chat, Site support and Tech bar. Clients include business units like News Corp, Dow Jones, NY.
• Mentoring new agents on the Service Desk to get them ready to provide support.
• Preparing computers and AWS workspaces to be given to new users and users who are eligible for an upgrade.
• Audio/Video support for various Conference rooms, Town Halls, Live Streams and events.
• Working with vendors to order and manage domain names for Dow Jones & Company
• Managing tickets in multiple queues for the service desk, insuring the team follows the SLA agreements.

• Provided computer help desk support via telephone and remote access with end users.
• Preformed diagnostics and troubleshooting of printer issues, and documented help desk tickets/resolutions.
• Processed sales request with end users.

2100 Renaissance Blvd King Of Prussia, PA

• Coordinating with clients for changes of their Email Addresses, and IP Addresses
• Modifying domain and email addresses on both a web based GUI and command line prompt
• Reporting illegal activities from clients, such as email spam, server attacks, and copyright infringement
• Scheduling clients for possable downtime of their network
• Modifying IP Addresses though Cisco and Juniper routers
• Update Linux server information from command line

• Utilize excellent communications skills to assist customers
• Inventory control and maintenance
• Follow company mandated guidelines for store upkeep and presentation
• Comfortable with high volume Sales/Customer service (Assisted 100+ customers after 2008 World Series game)
• Install security tags and ink tags on merchandise

Bachelor'S Degree, Technical Management; Networking

Associate Degree, Specialized Technology - Computer Network Systems