Gianni Charvari Kivi Email & Phone Number

Midlothian, Tx, Us

Midlothian, Tx, Us

Los Angeles, California, United States

- Serve as the leading authority on Thrive Causemetics' beauty and skincare products. Conduct product demonstrations and provide tailored recommendations to meet individual customer needs.- Deliver exceptional customer service across multiple channels (phone, email, live chat, and social media), ensuring that all interactions meet high-quality standards.- Train and mentor junior beauty experts and customer service representatives, sharing best practices and expertise to enhance team performance and development.- Independently address and resolve complex customer inquiries and concerns, maintaining a high level of customer satisfaction and providing feedback to improve business operations.- Monitor and drive key performance metrics, including personal ticket goal and customer satisfaction scores. Analyze performance data to identify trends and areas for improvement.- Collaborate with Product, Marketing, Operations, and E-commerce teams to provide valuable customer insights and feedback, contributing to product development, marketing strategies, and operational improvements.- Represent Thrive Causemetics in marketing campaigns, events, and product launches. Act as a brand ambassador to promote products and foster positive brand perceptions.

Los Angeles, California, United States

- Specialize in Thrive Causemetics' product range, consistently exceeding customer service metrics across phone, text, chat, email, and social media.- Achieve a 100% scorecard in Call Criteria each month and overexeed expected metrics, showcasing superior service and comprehensive product knowledge.- Efficiently manage customer orders using Shopify, process returns through Loop Returns, and resolve customer issues promptly.- Featured in marketing campaigns for demonstrating outstanding service and in-depth product expertise.- Handle customer inquiries across various channels, balancing a high volume of tasks while delivering a world-class customer experience.- Provide valuable customer feedback and insights to Product, Marketing, Operations, Fulfillment, and E-commerce teams to drive improvements.

Glendale, California, United States

- Delivered high-quality assistance across multiple channels, including phone, email, and live chat. Effectively addressed inquiries related to products, orders, returns, and other service issues.- Managed customer orders, including placement, tracking, and modifications. Handled order issues such as cancellations, changes, and refunds with precision and efficiency.- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction. Escalated complex cases to higher management when necessary.- Collaborated with Sales, Marketing, and Fulfillment teams to address product issues and improve service efficiency. Facilitated seamless communication across departments.- Maintained accurate records of customer interactions and transactions. Ensured proper documentation of customer information and service actions in the CRM system.- Assisted with special projects and brand initiatives, working closely with the Executive Director of Education to support organizational goals.

Los Angeles, California, United States

- Delivered exceptional assistance through email. Efficiently addressed and resolved product inquiries, order issues, returns, and other service-related concerns with professionalism and promptness. Consistently achieved and exceeded the goal of handling 200 emails per day, managing up to 400 emails daily.- Facilitated order tracking and modifications. Managed cancellations, changes, and refunds to ensure a seamless and satisfactory customer experience.- Maintained extensive knowledge of Jeffree Star Cosmetics’ product lines, including makeup, accessories, and apparel. - Resolved customer complaints and issues effectively, focusing on high levels of satisfaction.- Drove sales by promoting products, special offers, and new releases during customer interactions. - Represented Jeffree Star Cosmetics professionally, reflecting the brand’s values and commitment to inclusivity and excellence in all customer interactions.- Promoted and modeled products at major beauty events, including IMATS, DragCon, and Jeffree Star meet-and-greets, enhancing brand visibility and engagement.- Acted as an arm model for Jeffree Star Cosmetics products, showcasing the brand's product color diversity and enhance product visibility.

Porter Ranch, California, United States

- Provided professional makeup services and managed salon operations, ensuring client satisfaction.- Managed client schedules, processed payments, and maintained salon cleanliness.

Los Angeles County, California, United States

- Delivered exceptional customer service by creating a welcoming environment, greeting each customer warmly, and ensuring they feel acknowledged.- Upheld high standards across all customer service interactions.- Knowledge of products, promotions, and advertising initiatives to provide informed assistance.- Strong salesmanship skills to consistently meet and exceed sales targets.- Contributed to various store operations including merchandising, display maintenance, and inventory accuracy and inventory management.- Exhibited flexibility by taking on diverse tasks as needed to support overall store functions.