* Processed check-ins / check outs and handled payments* Answered email and telephonic queries related to bookings and hotel services* Community Management and update of the website www.seventeenhotel.com* Implementation of a new channel manager and revenue management system

* Monthly analysis and Presentation of our strategic accounts' results.* Tour Operators & Wholesalers market analysis using their B2C brochures.* Production analysis of our new online tool for B2B leisure booking (Leisure Online).* Preparation of monthly meeting of the AccorHotels Global Sales Department & Participation * Preparation of the "Business review Meeting" between the Global Sales Department and national sales offices.* In charge of the preparation and the coordination of the Global Sales Newsletter for our clients (Tour Operators and Wholesalers) * Daily use of reporting tools such as IBM Cognos & SalesForce.

La Villa de Valbonne - Bed & Breakfast * Handled reservations, rooms planning, email and telephonic queries* Handled clients payments and commissions payments * Creation of the Website : www.villadevalbonne.com* Community Manager (Facebook, Twitter, Google+, Instagram, Pinterest) * Greeted, registered and assigned rooms to guests

* In charge of Customer Relation Management* Drew contracts and renew of contracts* Managed arrivals/departures of customers as well as the organisation of viewings of the properties* Daily management of the properties* Worked with the webmaster on digital marketing projects : - Email campaign (MailChimp) - Website (WordPress, Typeform)- Social Media (Facebook, Twitter)- Data analysis (Google Analytics)