Gianni Massa Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

• Managing the Small Medium Business sales pipeline for Microsoft Subsidiaries in the Western Europe region. Key responsibilities:
• Working closely with 4 Microsoft Subsidiaries in Western Europe and the Tele Vendor Sales Teams to enable sales target achievement
• Managing the sales pipeline for top SMB deals
• Coordinate priorities with the Tele Vendor Sales Managers based on market feedback, cloud targets, and Microsoft SMB Leads goals
• Provide the Tele Vendor Sales Teams with the necessary training material and documentation to execute the sales campaigns
• Share required BI, targets and performance results with various business groups, monitor trends and implement correction of error activities

Dublin, Ireland

• Key responsibilities:
• GÉANT partner management and relationship owner for the implementation and experience with Azure services
• Ensuring strong joint (Microsoft-GÉANT) strategy and execution plans in place for all subsidiaries
• Drive partner readiness and support sales engagement
• Support escalations from Microsoft and partner teams to ensure optimal customer experience

Dublin, Ireland

- Manage end to end the Sardinian holiday experience for our customers- Online sale of tailor-made holidays packages in Sardinia - Creation and execution of an international sales and marketing plan- Brand & company strategy- Post sale support - Website usability improvement- Strategic content creation - Management of social media channels

Dublin, Ireland

• Planned and controlled support service for Project Managers for the W7 implementation program
• Maintained a project library and ensured that relevant documentation was kept up to date by local stakeholders
• Worked with the Project Manager Officer to implement the execution of both internal and client facing projects and maintain the correct planned margin

Dublin, Ireland

• Help drive an effective management of the fiscal close process
• Managing the internal escalations and prioritization processes and minimize risks of unprocessed revenue
• Providing adequate escalation analysis on a monthly basis
• Cross group collaboration to improve financial close related processes
• Provide key support to create and collate financial close related communication to be issued on behalf the Operation Centre

Dublin, Ireland

• End to end strategic partner engagement with a top account based in the Nordic region
• Managed relationship with local Microsoft subsidiaries to address operational gaps and implement strategic activities such as revenue forecast, licensing programmatic rules, etc.
• Ensured partner’s scorecard operational metrics were met and implemented corrective actions as required
• Managed escalations from channel partners until resolution

Dublin, Ireland

Tailor-made holiday packages, accommodation, corporate and group tours in the wonderful island of SardiniaCreated and managed the company's business idea, business planning, sales and post sales processes, marketing plan, market analysis and strategic development

Dublin, Ireland

• Responsible for the strategic, business and operational services to top Microsoft Global Licensing Solutions Partner
• Drive shared commitments with Partner & cross organizational teams to deliver business results and operational excellence
• Collaboration with the Global team on all business issues, updates and program changes
• Participation in the sales cycle, influencing operational goals and planning through strategic insight and actions
• Proactive communication with Microsoft’s Global Partners and licensing & business group key stakeholders to drive key strategies

Dublin, Ireland

• Managed small, medium and large accounts in every region within the EMEA territory
• Managed the monthly, quarterly and yearly fiscal close in conjunction with Microsoft subsidiaries in various EMEA markets including Middle East and Africa, Western Europe and Central Eastern Europe.
• Interface with channel partners and drive strategies to proactively address and simplify complex business issues, communicate program changes, and work to minimize operational related issues
• Engage in online QBRs and business visits to local Subsidiaries and Channel Partners
• Understand Customer business challenges and determine optimal solutions which are simple and cost effective. Work effectively with a number of teams across the business to achieve this.
• Implement, enforce, track and report customer performance metrics (KPIs)

Dublin, Ireland

• Monitored quality of service requests from customers and phone support for Customer Care Specialists (CCS)
• Provided formal feedback and coaching to CCS team on results of audits and areas for improvement. Team of 12 people
• Acted as the escalation contact point and subject matter expert from CCS teams
• Provided regular mentoring, coaching and training to the team and new starters

Dublin, Ireland

Microsoft EOC, Dublin

Dublin, Ireland

Dublin, Ireland

Professional Diploma, Project Management, Distinction

-Project Fundamentals -Project Environment -The Role of the Project Manager -Project Scope -Project Schedule -Project Cost -Project.

Master'S Degree, Economics And Business

Activities and Societies: Accounting, Macro and Micro Economics, Marketing, Business Management, Mathematics, Statistics, Private & Public.

Education record