With over 8 years of diverse experience in operations, logistics, dark stores, warehousing, retail, and strategy, I am an operations expert who can deliver results in any industry. I have a master's degree in business administration from Columbia Business School and HKU MBA, and I am certified in Six Sigma and Microsoft Excel.I have led teams of 100+ people who improved all the operations KPIs, including cost per order, order accuracy, on-time delivery performance, and customer satisfaction scores. I also have experience in launching and growing new concepts and franchises, as well as managing the overall operations of Yango Delivery Peru and PedidosYa Market Peru. I am passionate about using data and analytics to optimize processes, reduce costs, and increase customer satisfaction. I am also adaptable to change and have worked and studied in seven countries, gaining exposure to different cultures and backgrounds.