• Provides technical consultancy and SME knowledge of ResearchMaster Enterprise (RME), a research management system, to our higher education sector clients (ANZ region) to ensure that they are optimising their use of our products, particularly in the areas of data integration, data migration, data quality, APIs, hosted environments, reporting, security, authentication, upgrades, and continuous improvement.• Delivers agreed project outcomes, defined by project objectives and client expectations.• Key technical resource that contributes to the successful implementation and ongoing operation of the RME software solution for new and existing clients.

• Provided web development and management of Java/J2EE-based applications being used internally by HDB employees to manage housing transactions• Developed Java/J2EE web applications to be used by Singapore residents to manage their HDB/housing transactions• Studied the current source codes, logic, and flow of the existing applications and provided code enhancements whenever needed or when defects arose• Facilitated testing and documentation of newly developed applications and changes to existing systems• Analysed existing applications to further improve performance and fix security vulnerabilities

• Provided application development, management and support for Java/J2EE-based applications system being used by over 400 fuel stations located in the US and Canada• Developed web-based tools to be used in monitoring and supporting the applications• Conducted reverse-engineering work on the current Java codes of the applications to trace issues and determine improvements to enhance the system• Monitored and resolved tickets/issues within SLA time• Handled incoming communications for the team and conducted proper escalation as necessary• Conducted research and investigation for resolution of new issues• Facilitated and monitored deployments of upgrades and patches to the applications

• Provided application development, management and support for 5 Java-based applications with over 250 business users located in US, China, and UK• Investigated and provided source code fix or enhancement based on defects found in web/portal applications• Monitored critical jobs and database performance during both offshore and onshore time windows• Monitored and resolved tickets/issues within SLA time• Handle incoming communications for the team and conduct proper escalation as necessary• Conducted research and investigation for resolution of new issues• Monitored the overall health and manage data in the application servers• Facilitated and monitored system outages, patching, and upgrade• Designed batch jobs for automated restart of system/application services• Pioneered management and support of a newly rolled out application• Worked on resolution of fresh issues from the new application and facilitated occasional upgrades