Nancy Giard Email & Phone Number

Upstate NY/ Vermont

Albany, NY/ Vermont

Took over an understaffed and underperforming “remote” district with 10 stores in Albany, Plattsburgh, and Vermont and completely turned it around, establishing it as a model for the region. Immediately executed a talent development plan that resulted in 7 new store managers over the first year, 5 promoted internally and 2 hired externally, as well as many.

Albany, NY

Partnered with the store manager and operations manager to open a brand new store and led it to top spot in the company in virtually every performance category. Directed the visual team and department managers in men’s, women’s, children’s, outdoor, and footwear as the merchandise manager. Transitioned after a year to operations manager, overseeing all.

Albany, NY

Managed all aspects of sales, guest service, operations, merchandising, and human resources while leading a team of 200+ assistant store managers, department leaders, and store associates.  Increased sales volume by $7M over the 3 years, with double-digit increases each year. Earned the “Golden Contribution Award” in 2005 for the best results in sales.

SENIOR MANAGER, CUSTOMER RELATIONS 1999 – 2003Oversaw day-to-day operations in a high-volume contact center with full accountability for providing effective and appropriate resolutions to more than 250,000 calls and 10,000 letters per year from every division of the company including Gap, Banana Republic, Old Navy, and the Outlet Division.  Developed and.

Bs, Business

Education record