Gia Richmond, Mha Email & Phone Number

Kensington, Maryland, United States

Maryland, United States

Maryland, United States

Upper Marlboro, MD

• Successfully providing solutions to internal surveys plan of corrections and recommendations including identifying areas of non–compliance quarterly.
• Decreasing the need for corrective action measures recommended by regulatory agency’s such as the Department of Health by 10% compared to the organizations previous reviews.
• Creating successful tracking and trending reports for incident management & training records.
• Reporting incidents & investigating allegations of abuse and neglect.
• Organizing orientation and trainings for new employees.
• Master trainer for CPR/First Aid, MANDT, DDA required trainings & Choking and Dysphagia.

Prince Frederick, MD

• Successfully managed/supervised teams of 7 mid-level managers and over 150 entry level Direct care staff members.
• Created, implemented, maintained an overall budget of 1.3 million dollars including 65 individual person-centered budgets exceeding revenue projections by 19%.
• Monitored employee statuses, overtime, and overall quality of work by staff.
• Successfully monitored and maintained all benefits, representative payee information, housing vouchers and dietary, health & safety requirements for all persons served.
• Successful in providing informed decisions, internal surveys plan of corrections and recommendations including identifying areas of non–compliance quarterly therefore; decreasing the need for corrective action measures.

Maryland

• Increased the agency’s Department on Disability (DDS) dashboard report card scores by over 55% regarding timely reporting of all incidents and comprehensive investigations.
• Developed and implemented new training curriculums that helped decrease the agency’s overall unusual incidents including allegations of abuse and neglect by 27% during my second quarter of employment.
• Created/developed and implemented techniques/procedures that the agency adopted as Standard Practices including written protocols used as training material for mid-level managers and investigators.
• Created/developed the agency’s tracking & trending report of agency trends that is now being used as a Department on Disability Services (DDS) Training Document for all other agency/providers to use as a guide/template.
• Successful in providing informed decisions, internal surveys plan of corrections and recommendations including identifying areas of non–compliance quarterly therefore; decreasing the need for corrective action measures.

Washington D.C. Metro Area

• Successfully managed over 21 community living/waiver residential facilities in Washington DC.
• Successfully managed/supervised teams of 10-15 mid-level managers and over 200 entry level direct care staff members.
• Created, implemented a budget of 2.6 million dollars including 80 individual person-centered budgets exceeding revenue projections by 9%.
• Successfully exceeded the agency’s contingency plan by increasing intake/placements by 15% therefore also increasing projected revenue.
• Increased the agency’s Department on Disability (DDS) dashboard report card scores by over 40% regarding timely reporting of all incidents during my third quarter of employment.

Master’S Degree, Health/Health Care Administration/Management, 3.75 Gpa

Activities and Societies: Upsilon Phi Delta Honor Society- Final GPA 3.75.The Master of Science in Health Care Administration (MSHCA).

Psychology

Bachelor's of Science in Psychology