Kyle Gibbons Email & Phone Number

Poughkeepsie, NY, US

Poughkeepsie, NY, US

Richmond, Virginia, United States

Business Intelligence Lead managing a team of high performers who support data delivery for production of Power BI lines of sight, as well as R Shiny apps, able to predict performance of key petroleum formulations that complement physical testing. Enable team collaborations for self-service content creators, and consolidate business reporting from Tableau.

Richmond, VA

• Worked with global team members to stand up self-service line of sight data, using SSMS, Oracle, OAuth, and ADO technologies. Code-automated solutions are used in multiple environments, including large array loads into.
• Smart code design to provide comprehensive self-service data for fast end-user consumption. Observance of best practices to provide practical solutions that address common date, data type, NULL, and CR/LF/Char(x).
• Collaborate with project managers and stakeholders to prioritize data requirements and walk through data discovery to provide best value for minimal processing.
• Familiar with Agile and Waterfall release cycles and Jira epic and story documentation. Foster best practices within an environment structured around change releases and strategic separation of duties.

Virginia Beach, VA

• Established data infrastructure within shared services environment. Collaborated with BI partners to develop KPIs into ‘balanced scorecard’ performance measures. Resultant data structured to drive desired agent.
• Built conformed dimension data mart from the ground up. Ongoing results have produced distinct contributions to business planning and decision analysis. Infrastructure created in-house now delivers visibility and.
• Specific focus on automation, efficiency, and colleague education. In-depth code and process documentation has been observed so existing infrastructure and automated processes may be pushed to their maximum useful.
• ROI from newly created SSRS and in-house tools is approximately 400% for 2015. Stakeholder feedback continue to improve line of sight awareness. Reduction in AvalonBay’s liability by A) transferring lawsuit management.

Newport News, VA

• Supported FiOS branded services; promotion path to Senior Analyst in Sales and Marketing to handle data deliverables for Mid-Atlantic region. Created numerous reporting structures to provide relevant and in-house.
• Managed line of sight reporting for approximately 1,200 sales agents. Designed sales data solutions used to calculate payouts for agents in Mid-Atlantic footprint using SQL Server 2008, SSIS, VBA, spreadsheet & pivot.
• Automated VP and Director level reporting services with SQL Server and automated job agent exports. SSIS packages were written to reduce overhead from manually generated data that was not usually available in flat file.
• Wrote Microsoft Access based front ends for managers and agents. One such database was used by approximately twenty repair agents for tracking ‘Mean Time To Resolution’ against required goals. Another database was used.

Virginia Beach, VA

• Designed UX workflow and UI overlay for 3270 'green screen' billing and provisioning system, using Visual Basic 6. The resulting user interface shortened new hire training time by two full weeks, reduced customer.
• From inception to production, application took approximately eight months to integrate focus group feedback and complete all debugging. End product was the ‘Customer Virtual Interface’. CVI was adopted at contact.
• Facilitated support, user acceptance testing, and quantified benchmarking. The combination of these efforts sped of application for acceptance across the enterprise. Per-agent provisioned feature processing time was.
• Provided recurring training for new hires on how to use the new interface. Training materials and a simulator walk-through application were created for new hires to get a hands-on comfort within a sandbox environment.

Littleton, CO

• Pursued automation of manual processes, resulting in the creation of a new reporting department that offered several data products that were previously unavailable. Additionally provided much Ad hoc support for a.
• Automation of inbound call reporting from Lucent CentreVu (Avaya). Legacy reporting for call data, circa 1999, required manual exports that took two hours of daily processing. Successfully combined DOS scripting with.
• From success of prior automation, was given green-light to form new reporting division. Director led department grew to a team of six peers who delivered crucial data for support of KPI lines of sight, and quality.
• Fulfilled command center support, including database and front end fixes. Corrected usage issues encountered by users within proprietary schedule adherence, personnel, and payment reconciliation services databases..

Hopewell Junction, New York, United States

Supervised microscope inspection team responsible for quality assurance in hydrofluoric etching, as well as sintering, and disposition/routing of graded product, prior to oven-bake and subsequent Au vacuum deposition. Various commercial lines included Tigris, Apple RISC PowerPC, and sintered AS400 ceramic interface substrates used for parallel processing.