Author, QuickBooks Online: A Guide for Canadian Small Business (textbook)

Courses taught:Document Production - MS Word, Excel, Outlook, Access, PowerPointIntroduction to Bookkeeping - QuickBooksOffice Professionalism IIEvent & Travel PlanningDesktop PublishingProject Management

• Assisted with the management of the department’s budgets through tracking of expenditures; ensured of accurate account coding; generated monthly reports using financial system FAST; and reconciled monthly MasterCard statements.• Attentively and effectively, accomplished requests from the Associate Vice-President, Human Resources such as arranged meetings; gathered information for reports and meetings; proof read documents such as policies and business reports; distributed college-wide messages by email and on ICE; responded to emails and mail correspondence; anticipated and prepared for cyclical activities such as Professional Development Leave announcements and setting up meeting for selection committee and updating policies and procedures up for renewal.• Prepared agendas and recorded meeting minutes for various committees including Academic Union College Committee (AUCC) and Oshawa Joint Health & Safety Committee (JHSC); reserved meeting rooms using the Durham College Room Booking Portal, checked schedules and sent meeting invitations using Microsoft Outlook.• Maintained and updated organizational charts by department for the college – ensured currency of charts on ICE.

• Coordinated professional development (PD) opportunities for staff including career development coaching, internal and external PD sessions/ workshops; key member of the Campus PD Day planning committee; responsible for reviewing and updating professional development college policies and procedures.• Facilitated departmental team building using the “Strengths Finder” online assessment and in-person presentation.• Recently, developed online professional development (PD) modules for staff using the existing LMS system to host educational and informative workplace PD on topics such as, customer service excellence, communication in the workplace and conflict resolution.• Organized and promoted wellness programs and sessions for all staff; developed online, sustainable and accessible monthly wellness newsletter “Wellness Matters”.• Presented and planned ½ day new full-time employee orientation of topics including the college’s mission, strategic plan, and vision; HR topics such as benefits, legislated training, Occupational Health & Safety and various policy & procedures, such as Code of Conduct and Confidentiality.

Courses taught:Business Computer Applications II, Various Business ProgramsCommunications for IT, Year 1, Computer Systems/ Computer Programmer ProgramCommunications for IT, Year 2, Computer Systems / Computer Programmer ProgramDesktop Publishing and Presentations, Office Administration – Executive Program Accounting for Office Professionals, Office Administration – Executive Program Office Technology and Procedures, Office Administration – Executive Program

• Comprehensively updated and maintained employee records management system which includes over 700 full-time and approximately 800 other than full-time employees.• Demonstrated ability to work effectively with Durham College stakeholders including students, faculty, support staff, and external partners.• Promotion of recruitment and selection at Durham College through Student Open Houses and Faculty Job Fairs; developed event planning criteria and prepared materials.• Excellent knowledge of the Ontario Community College system.• Computer skills include Microsoft Office, Banner HRIS, Cognos Impromptu, Adobe Pro and Internet Explorer.

• Identified client requirements in order to recommend and develop Human Resources and Performance Management products & services to suit specific business needs.• Developed well-documented, complete and concise reports.• Ensured professional courtesy and customer satisfaction at all times.• Computer skills include Microsoft Office, Adobe Pro, Smart Draw, BambooHR, Perfect Forms and LastPass.

Master Scheduler - organizing/ scheduling meetings, events, conference calls on a daily basis Accounting - A/R, A/P, Auditing, Bank Reconciliations, Consistent communication with Board TreasurerMembership Recruitment & Retention - development and implementation of plans; creating a value-added association that people/ businesses are proud to be a part ofDam Safety Signage Store - advertising and promoting online store for ordering signsMembership Directory - organizing and editing member information; contacting members regularly; making changes as needed

• Conducted bi-weekly financial budgetary reports for all Engineering Project Managers based on individual cost centers and internal order (IO) numbers• Prepared reports and managed information for the Engineering department which includes an up to $20 million dollar operations, maintenance and capital budget• Analyzed the state of the Engineering Department’s Library and Project Information; developed a new electronic information database system that the Chief Engineer and Engineering staff could employ in order to find data such as reports, studies, manuals, drawings and photos related to past and present projects along the Trent Severn Waterway• Inputted work order information, including time and material management into the Asset Management System (AMS)

• Used discretionary strategies while maintaining internal cash controls and security procedures at all times• Applied established administrative methods and procedures on a daily basis with regard to records/ information management and cash routines• Identified the on-going needs and provided timely support to front-end operations such as cash requests, issuing payments for NSF checks and member pick-up items• Completed deposit reconciliation, processed change orders and maintained equipment

• Coordinated travel and scheduled home visits of clients through open communicationwith Personal Support Workers (PSW) and clients while using manual documentation and an electronic database system• Directed and motivated PSW’s on a daily basis• Employed strong communication skills to sensitive situations while advising clients and their families of the services available to maintain a self-reliant lifestyle