Work closely with the product owner and project team to drive improvements to applications used by all lines of business to meet internal standards.

Loofah Love specializes in sustainable bath products and handmade soy/coconut wax candles. I started the business to provide heirloom, all natural, biodegradable loofahs allowing users to change their loofah every 30 days with minimal plastic waste. We offer soaps, bath bombs, and more through Etsy and local pop up shops.

Successfully led a team of 10+ including a Software Architect, Industry Consultant, Business Analyst, Development Team, QA Team, and Automation Tester through implementing Real Time Payments using The Clearing House's network.

As a Business Support Consultant with the Strategy and Solutions team, I am responsible for partnering with internal clients to support business initiatives across the Enterprise and within the Line of Business.

I held a pipeline of 25+ concurrent projects while at Paymentus as a Implementation Project Manager. In this role, I worked closely with the Integration Consultant to complete many business analyst tasks throughout the planning and scoping phase of each project, including business requirements documentation.

In this role, I was tasked with guiding the planning and efficient execution of new client implementation projects including the establishment of all scopes, timelines, and resource requirements.I got off to a fast start and reduced our project backlog by 70% in six months by proposing and obtaining approval for an updated project plan that included a more efficient schedule and processes. Furthermore, I decreased average project completion time by 10 days through the design of project plans that effectively incorporate clients’ changing requirements.Last, but certainly not least, I developed performance standards and a scope management plan that reduced attrition resulting in a 25% decrease in implementation timelines (against a 10% decrease goal). The new standards and plan have been applied to 90% of all projects company wide. While I’m proud of all that I’ve accomplished to date, be assured that I’m working tirelessly to conquer the next challenge!

My first position with AvidXchange involved engaging with potential clients through persistent outbound prospecting to drive new business revenue with the concurrent responsibility for serving as a coach and mentor to new Account Managers.As I’ve always done, I aggressively pursued my performance targets and achieved 100% of my quality control and deals closed goals. To elevate individual and team goal attainment, I created a sales call talk track and trained new hires on effective consultative and solution selling techniques resulting in a 50% increase in new customer acquisition and a $2M increase in payments completed via AvidPay Direct.

I was contracted by Venture Companies manage multiple marketing programs aimed at increasing brand awareness in addition to leading the transition from third-party to in-house hosting of MS Office 365.Through the conceptualization and implementation of an annual marketing calendar I helped produce $4M in new business revenue. To perpetuate our forward momentum, I conducted detailed evaluations and analyses of campaign efficacy to extract actionable insights and continually improve ROI.

In this role, I identified target markets and performed high-volume outbound prospecting to generate partner leads for Cardinal’s 55 Loan Officers. In a relatively short period, I managed to achieve 150% of the $1M monthly loan volume goal by generating high-quality partner leads. Additionally, I played a key role in the preparation, execution, and monitoring of all projects, subsequently drafting project summaries to advance strategic planning and executive decision making.

In this role, I worked closely with clients disputing charges on their chassis rental invoices by providing supporting documentation on chassis rentals, including images and other proof.

◆ Provided final approval according to investor and client guidelines by verifying income, appraisals, and creditworthiness of loan applicants ◆ Consistently recognized by peers and management for efficient workflow practices and top ranking quality control scores resulting in accurate and complete packages delivered to the client