Gibran S. Email & Phone Number

- Leading a comprehensive software development project including a web-based e-commerce solution alongside android and iOS applications respectively.- Managing a team that includes UI/UX designer, frontend and backend developers, as well as Android and iOS developers, to ensure project deadlines are met and stakeholder expectations are achieved.- Serve as the primary point of contact for stakeholders, providing regular project updates and managing expectations. - To maintain quality standards for project deliverables. Conduct regular reviews to ensure compliance with project requirements.- Allocating, managing and ensuring the optimal use of resources to achieve project objectives.- To continuously evaluate project processes and identify opportunities for improvement.- To manage project changes and ensure proper change control procedures are followed.

-Handling returns/complaints & achieving SLAs up to 98%.-Assisting Repairs team on changes in; order status with purchasing team, vendors on POs and shipping schedules etc. -Responsible for management and follow up of relay information between labs, warehouses, and internal stake holders.-Rectifying issues and ensuring direct external stakeholder engagement.-Projects include Starbucks Coffee Company, Korn Ferry and FIS.

Islāmābād, Pakistan

-Provided in-depth knowledge and training of SaaS Sales Cycle to team and streamlined processes to improve employee performance and ensured growth in numbers.-Collaborated with team members on all levels of the organization to improve product and exceed business revenue goals.-Identified the real market pain and collaborated with marketing team for effective inbound/outbound marketing strategies.-Forged next-level business development tactics (B2B), built lucrative opportunities, & executed sale strategies and events.-Handling pre-deployment client requests and service delivery efficiently.-Efficient complaint handling and providing post purchase technical support.-Identifying new improvements to Product Owner through market research.-Prioritizing updates in product to Scrum Master by analyzing market demands.-Working on leads and negotiating packages and contract types with new clients.-Client onboarding, training, and service fulfillment-Achieving targets and meeting deadlines through standups and sprints

Islāmābād, Pakistan

-Collected data through market research and performed competitor analysis.-Generated Leads from scratch through door-to-door sales.-Converted leads to sales and achieving almost 70% results.-Educated clients and partners on technical features and solutions of POS, provided Demos and hands on SaaS experience.-Ensuring efficient SAAS deployment/training according to company’s SOPs.-Maintaining and growing business networks through relationship management.

Master Of Science, Engineering Management, 3.75/4.0

Majors: IT Project Management, Product and Technology Management, Strategic and Operational Consulting

Bachelors Of Science, Mechanical Engineering

Activities and Societies: Vice Chair at American Society for Mechanical Engineers (ASME), Student Chapter, UET Peshawar.Majors.