Caleb Gibson Email & Phone Number

United States

Led major infrastructure projects, including the transition from Meraki to JAMF, resulting in a 60% increase in device management efficiency and streamlined IT operations.Automated onboarding and off-boarding procedures, reducing setup time by 50% and improving user experience through seamless integration with HR systems.Managed office relocations and IT setups for two offices, ensuring zero downtime during transitions and optimal configuration of IT infrastructure.Developed and implemented company-wide security initiatives, including security awareness and phishing training programs.

Provided comprehensive IT support for MacOS and Windows environments, resolving complex technical issues and maintaining high user satisfaction.Managed SaaS software systems and communication platforms, ensuring seamless operations and up-to-date configurations.Operated and enhanced IT/IS systems and help desk tools, improving efficiency and user experience through proactive system maintenance and upgrades.Implemented endpoint security and management solutions, ensuring compliance with security standards and protecting company assets from cyber threats.

Provided 24/7 application support for 911 operators, ensuring critical systems remained operational and downtime was minimized.Coordinated with support teams to troubleshoot and resolve technical issues, enhancing communication and collaboration across departments.Trained in 911 software, gaining specialized knowledge to support public safety operations effectively.Ensured compliance with security protocols, maintaining a high standard of data integrity and confidentiality through effective communication and adherence to procedures.

New York, New York

Assess customers’ support needs and provide solutions in a timely and efficient mannerFlexible in regularly rotating through different technical specialities and skill sets to troubleshoot IOS and MacOS issuesQuickly adaptable to change as technology continues to evolve Excellent time management skills and quick decision making skillsStrong composure and customer focus while troubleshooting and solving issues

Greeting customers and answering questions regarding certain technology or giving advice Analyzing and comprehending issues with clients’ devices. Assisting in In-store repairs of laptops, desktops and various software installations. Cash and till handling. Ensuring organization and cleanliness of tools.

Maintaining a clean and proper environment Helping customers with their ordersMaking coffee

Organizing pastry cases for openManaging over new workers Assisting customers with their orders

Diploma Candidate, Computer Software Engineering

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree