Heather Gibson Email & Phone Number

- Lead & manage all HR related policies, procedures and employee relations matters across all company locations - Administer & modify all proper policies as it relates to health & safety- Source & administer group benefits and help support procedure around annual renewals- Lead process for annual employee performance evaluations- Lead full recruitment cycle across North America to attract top talent and grow company- Implement HRIS for company & provide training to executives, managers and employees on software- Contribute to continuous improvement and best practices that influence HR strategies, policiesand procedures- Develop & structure on-boarding process for new employees- Provide Human Resources advice, counsel and coaching to management and employees- General HR administrative responsibilities, including; employee correspondence, ad-hoc/monthly reports, HR analysis

Toronto, Canada Area

➢ Relay information to employees, managers & retirees regarding working agreements, benefit plans, pension administration, and payroll processes.➢ Provide procedure aligned advice and guidance regarding next steps based on individual scenarios to approximately 40-60 employees per shift.➢ Active member of the My2Cents committee by providing recommendations to procedures and policies, successfully implemented 3 policy changes during 2018➢ Engage team members and create positive employee experience through organizingweekly ‘Friday Fiesta’ events

Markham, Ontario

➢ Extensive and in-depth knowledge of HR policy, process & procedures, employee programs & services➢ Lead as a second level reference point for contact centre specialists on how to complete requests and/or options for next steps based on scenarios➢ Provide guidance related to HR procedures (compensation & resource planning)➢ Act as supervisor on call escalations

Mississauga, Ontario, Canada

➢ Lead the recruitment and selection processes by establishing, maintaining and processing applicant inventories, screening resumes, preparing competition posters, verifying employee qualifications & communicating with external and internal applicants, while meeting crucial deadlines.➢ Communicate professionally with candidates in difficult and complex situations and resolve conflicts.➢ Control access to employee career files in accordance with privacy legislation by exercising good judgment and discretion.

London, Canada Area

➢ Provided timely and accurate advice and service to approximately 70 customers per shift exceeding expectations➢ Contributed to effective cost and risk control through productivity➢ Continually achieved and surpassed sale and advice targets captured on daily and monthly scorecard➢ Expanded clients’ business through value-added opportunities and legendary experience

Guelph, Ontario

● Ensured proper exams were handed out to students in a timely fashion● Assisted the teaching professor in terms of answering student questions and passing outextra supplies● Monitored students for academically dishonest behavior to ensure exams werecompleted faithfully and submitted in an orderly manner

● Responsible for interacting with ~50 perspective students per shift via telephone resultingin a 10% increase in attendance at open house● Answered any questions applicants had about student life, as well as informed them oftheir resources and important campus events