Sam Gibson Email & Phone Number

Walton-On-Thames, Gb

London, Gb

London, Gb

London, Gb

AXA acquired Retirement Villages Group Ltd in 2017, restructuring the leadership team and bringing strong growth ambitions. Due to a history of under-investment, Sam was brought in to execute a strategy to embed technology across the entire portfolio; 2000 properties, 16 villages and 400 staff.Sam leads and coaches a lean team of IT professionals across BAU, projects and data; reports to the Executive Committee and sits in the Senior Leadership Team & the Management Committee.Enabled staff productivity improvements of 60% by connecting our entire displaced workforce across 17 locations through the rapid enablement of a full-scale technology infrastructure transformation programme including migration and decommission of legacy file systems, replacement of 90% of the business's technology hardware and full-scale WAN roll-outFuture-proofed and enhanced the desirability of our properties through the design of our future-homes blueprint, collaborating with our Development team, residents, peer groups and cutting edge innovated proptech companiesProvided fantastic wellbeing improvements and significantly reduced the likelihood of emergency care issues for all our residents, while also future-proofing our product proposition through the implementation of IoT technology including integrated sensing technology, voice assistants, modern connectivity and always-on emergency call systemsSponsored and lead the programme to create a connected and highly available productivity platform across all locations including home workers, through exploiting cloud computing such as Microsoft 365, data warehousing, integration and Business Intelligence/Artificial IntelligenceSlashed Accounts Payable administration costs by 30% and time-to-pay delays by 50% through the application of Artificial Intelligence-based OCR invoice technology and integrated AR/AP workflows

London, England, Gb

Following the majority-acquisition of Be-Living BtR and Prime Place from Willmott Dixon by EcoWorld International Berhad, Sam was brought in to complete the business’s migration away from bespoke systems and legacy ways of working including introducing an integrated suite of ERP applications for the Development, Construction, Sales & Marketing and Central Support teams.Creating amazing experiences for our teams through the redesign of the IT team and delivering a consultative approach to implementing a better-aligned function focussed on business outcomes, reductions in spend and hardened security postureFacilitated a collaborative and standardised working environment across the business through leading the systems programme implementing an integrated CRM, ERP and construction management platform, delivering change management and project management methodologiesSuccessfully delivered a 25% uptake in staff productivity through fast-tracking a Microsoft M365 Teams and SharePoint adoption project during initial COVID lockdown creating 100% uptime of core IT systems and delivering the strategic goals in the business’s Work From Home strategyReduced lead-to-completion rates by 40% through the delivery of a ‘full customer journey’ platform aligned to business Standard Operating Procedures including implementation of Marketing Effectiveness metrics through Microsoft DynamicsPrevented the risk of reputational damage due to business non-compliance notices through investment in construction quality assurance and defects management toolsExploited cutting-edge site management PropTech technology resulting in 15% reducing of snagging closures and a 23% increase in Health and Safety near miss identification

London, Gb

Designed and lead the redesign of the internal Technology Team from 5 to 10 staff to support the future Target Operating Model of the business including enhancing project management and application capabilities to support the ongoing investment in ERP and CRM technologiesLead the Tech Ops team in a full redesign and investment in data and networking systems saving 45% of OpEx running costs year on yearCreated rich business intelligence and marketing effectiveness insights through bottom-up development of customer systems including Salesforce CRM, WeChat integration and Infinity ResponseTap customer engagement platformsReduced the likelihood of fines, loss of revenue or loss of reputation by leading a company-wide information security and GDPR implementation

London, Gb

Implemented a value-lead IT strategy, increasing investment in specialist headcount by 30% resulting in zero major outages, high availability in all remote locations and 20% improvement in customer satisfactionRealigned and renegotiated all cloud services resulting in £50k OpEx savings while providing additional capacity to support business growthReduced the likelihood of a serious data breach by leading a GDPR compliance project through education, behaviours, technology, and processesEnabling cross-team communication and collaboration through delivering Skype for Business Cloud PBX across the entire estate while decommissioning legacy phone systems, reducing costs, removing ageing technology and enabling a fully unified comms platform with improved up-time and productivity for the business

London, England, Gb

• Delivered Business Systems’ applications including InterAction CRM, TimeBuilder and Worksite DMS including project management, customer engagement and technical/training expertise• Selected and delivered projects in Technology Programme to support relocation of the Firm, made up of Cisco network, Lync Enterprise Telephony, Data Centre migration (Private Cloud) and video conferencing• Streamlined and delivered Disaster Recovery plans

London, Gb

• Managed Storage project for Storage as a Service solution including STaaS, DRaaS and BaaS• Delivered, migrated and trained key stakeholders for Document Management System (Newforma). CAD and Design data management and process improvements

London, Gb

• Project managed, designed, costed and delivered all Mace site offices including regional 200-person office• Delivered infrastructure projects including Exchange and Active Directory upgrades, Nortel VoIP technology, File & Print solutions• Designed and deployed department-wide business processes including change management, project methodology and document management• Provided 2nd and 3rd line support for Mace remote offices

Dartford, Kent, Gb

• Produced coordinated 3D drawings to support the construction of the Dome and associated zones• Carried out snagging and coordination of mechanical and electrical services during installation phases based on sites including Imperial College, Somerset House and University of East London Beckton• Collaborated with software partners to improve capability of design systems e.g. Navisworks• Worked in partnership with construction management and subcontractors