Operations Director
Current- Ensuring internal and external user experience is constantly developed and is of market leading standard.- Ensuring that infrastructure and technical strategy are generating ROI, working efficiently, and are enabling us to deliver a market leading experience to all stakeholders. - Leading strategic change through digital transformation strategy- Developing and driving data, marketing, AI & automation strategy- Driving continuous improvement of business infrastructure and processes including automation.- Managing business risk and protection including legal, HR, ISO, GDPR, compliance- Management of operations team ensuring systems and processes save time, improve accuracy and data quality. - Training and implementation of changes and transformation into the day to day behaviours within the business from systems implementations to training programmes