• Leading and managing the operations function which encompasses systems and data, marketing, administrative, legal & compliance, HR, risk, and IT & technical.• Creating, leading and implementing a diverse range of change and transformation projects including process improvement, customer journey and service, systems implementations, HR initiatives, and training programmes to future proof the business and keep our competitive advantage. • Driving continuous improvement of business and operational processes and resource allocation to ensure efficiency. Establishing a culture where best practice is at the heart of what we do, and a culture where the operations team are proud of what they do. I am passionate about data and business process and strive to continuously improve how we are working and the results we are delivering. Personal development is extremely important to me and I'm proud to say that I have an MBA and that I am a Fellow Chartered Manager sitting on the East Midlands board of the CMI.
Listed skills include Recruiting, Management, Team Management, Strategy, and 45 others.