Scott Gibson Email & Phone Number

Cork Metropolitan Area

Building Globalization Partners' Salesforce.com Delivery organisation, managing three build teams and a team of architects to build, test, deploy and support Salesforce (and adjacent) solutions.-Expanded team from 5 to 35 (across three teams)-Onboarding and management of 3rd party partnership for additional skills and expertise-Implementation of Governance Protocols-Rebuild of delivery model to align with our product engineering teams-Rebuild of Salesforce.com foundations (Security, UI, Data)-Major rebuild of profile and security model-Expansion of technical skillsets to include Slack, DocuSign-Standardization of Salesforce Release Model-Enablement of new Globalization Partners products and services via improved Salesforce platforms

Cork Metropolitan Area

As Application Delivery Leader, was responsible for the technical delivery of segments of a multi million dollar project portfolio for our business partners. This includes advisory on solutions and initiating contact with vendors. During the project delivery, I was accountable for the quality and timeliness of the technical solution and was responsible for it's alignment with both the business need and Johnson Control's own enterprise strategy. This requires the successful management of multiple development teams at once, all running to different timelines and working on different technologies.On top of project delivery, I chaired the Architecture Design Board which reviews and validates changes to our large Salesforce.com instances (up to 9000 users) and their alignment with both best practice in the industry and our enterprise level policies.My own projects included:- Replacing legacy applications with a Salesforce.com implementation and assisting with smooth retirement of existing systems.- Accommodation of our business' first completely mobile Salesforce user group and and adapting our implementation to the challenges posed by Salesforce1 while compromising features and user experience as little as possible.- Replacement of legacy lead generation technology on European corporate websites with Web2Lead integration to Salesforce.com.- Integration of Experian QAS Data Quality with both our desktop and mobile solutions- Automated Territory Management based on postcode and skill sets with support for backups/substitutes in each region. - Deployment of a CloudCraze/B2B Commerce solution with credit card payment integration.- Merger of two Salesforce.com instances and associated connections- Salesforce CPQ Deployment- MuleSoft integrations- Oracle Eloqua- SiteCore SXA-based marketing platforms- Creation of frameworks for our teams to use for future implementations

Cork, Ireland

As the GBS Salesforce.com Program Manager, I was responsible for the smooth running of the 500 user Shared Services organisation on the Salesforce.com platform and ensuring that we extracted the most value out of our investment. My job functions included incident management, continuous improvement, system governance, strategic planning with business and IT stakeholders, training and the addition of new groups and services to the platform. My remit covered the following businesses:- Accounts Payable- Credit & Collections (Accounts Receivable)- General Accounting- Global Contracts Data Management- Global Revenue Operations/Order Management- Renewals Quoting- Contract Administration- Partner Support & Project Management Services- Project Accounting Services- Deal Registration- PreSalesThe shared services organisation now processes upwards of 1.5 million Cases through Salesforce.com annually and we were constantly investing in the platform with our own innovative solutions and pushing out Salesforce.com features as appropriate.

Cork, Ireland

As Salesforce lead for EMEA, I had the responsibility of ensuring that Commercial Services could effectively meet it's objectives using Salesforce.com and that there was a trouble-free user experience.I delivered many projects, the most significant being the Service Cloud deployment for EMEA MCO followed by the adoption by NALA Bookings of Salesforce.com while also supporting the recent deloyments in APJ. Besides those large projects I functioned with almost complete autonomy in my region, driving positive change in how Commercial Services used Salesforce globally (moving away from dashboards for bookings, suggesting and requesting enhancements to the system,educating users).Before my specialisation in Salesforce, my role was more general. This involved reporting using OBIEE and Access Databases, largely to support the more senior analysts.

Cork, Ireland

As a Fraud Analyst at RSA, my job was to eliminate as many instances of phishing and other identity theft activities during my shift as possible. Despite the long shifts and the unconventional hours, my performance and accuracy were consistently strong .To escape the repetitive nature of the job, I volunteered for a new product development initiative around mobile malware. This involved independent research and speaking with technical experts before reporting our findings to management. Based on our groundwork, this idea was eventually developed into a product offering.

Masters In Management Of Information Systems Strategy, Computer/Information Technology Administration And Management, Upper Second Class Honours / 3.70 Gpa (Year 1), 3.70 Gpa (Year 2), Thesis 2025

- Management of Information Systems Strategy - Project Management & Risk Assessment - Managing Change - Enterprise Systems - Legal.

Postgraduate Diploma (Level 9), Innovation Management & Product Development, Upper 2Nd Class Honours / 3.65 Gpa

The Diploma in Innovation Management provides students with the knowledge and skills to meet the needs of companies in their drive towards.

Bachelors Degree (Level 8), Business Information Systems

Business Information Systems is a comprehensive blend of business and technology subjects that equips students with the skills.