Giddel Embalo Email & Phone Number

Nairobi County, Kenya

Nairobi

1. Actively lead the development and implementation of cutting-edge solutions, unlocking user potential through strategic planning, design thinking, and seamless execution.2. Optimize resource allocation by developing and overseeing the IT budget, ensuring all infrastructure expenditures stay within established fiscal parameters through ongoing financial analysis.3. Oversee the entire IT infrastructure vendor ecosystem (SLAs). Ensure the MSP deliver ITIL-standard, contract-compliant services through rigorous oversight, service review participation, and KPI monitoring.4. Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls.5. Ensure technology standards within the region are maintained to a high specification by standardizing ICT equipment, software and systems, and developing SOPs that ensure adherence to them.6. Proactively ensure business continuity by fostering a highly available and resilient IT infrastructure meeting performance expectations, while implementing strict controls, enacting well-defined contingencies, and establishing effective disaster recovery measures.7. Implement diverse ICT projects, driving on-time delivery and business value. Lead cross-functional teams to collaboratively create and execute rigorous user acceptance test plans, optimizing new application adoption.8. Bridge the gap between business needs and technology solutions by analysing current and future demands, crafting clear ICT requirements, and developing implementation plans.9. Proactively guide and expedite the acquisition of ICT resources for the East African region, collaborating with stakeholders to identify needs, evaluate vendors, negotiate contracts, and oversee timely delivery.10. Lead and coordinate security incident response, actively contributing to robust controls during major events.

Village Market - Gigiri

1. Collaborate with stakeholders to optimize systems and guarantee service delivery from third-party providers as per Service Level Agreements.2. Managed Tourplan (ERP) and Nightsbridge (hotel management) systems on Windows servers 2008 R2, and Linux-based IP PABX, ensuring minimal downtime with updates, monitoring, and rogue data removal.3. Managed timely updates and renewals for Nairobi Tented Camp (nairobitentedcamp.com) and Gamewatchers & Porini Safari Camps (porini.com) websites.4. Managed and reported on Microsoft SQL Server 2005 databases, including the backend for Pastel accounting software, using SQL scripts.5. Managed network infrastructure (servers, switches, routers, printers, LAN) for seamless availability on wired and wireless connections.6. Safeguarded data through regular integrity checks of automated backups, monitored backup processes, and performed recoveries as needed.7. Managed a comprehensive inventory of IT assets (hardware and software), ensuring license compliance across the organization.8. Proactively planned and managed preventive maintenance routines, guaranteeing adherence to established standards.9. Diagnose and troubleshoot recurring OS issues by analysing logs, dumps, and user feedback.10. Assessed user training gaps and championed effective learning solutions.11. Actively contributed to evaluating, testing, and implementing new IT infrastructure, procedures, and services

Kenya Airports Authority - Wilson Airport

1. Technical Support: Provided first-line user support, troubleshooting technical issues, and training users on various software and hardware. 2. Network Management: Administered the network infrastructure, ensuring smooth operation and resolving connectivity problems. 3. Server Maintenance: Upgraded and maintained servers, guaranteeing optimal performance and data security. 4. Active Directory Specialist: Managed user accounts and access permissions within the Active Directory environment. 5. Data Backup: Regularly backed up crucial user data (.pst files) to prevent information loss. 6. Network Monitoring: Proactively monitored all network nodes for issues and performance bottlenecks. 7. Cisco Expert: Configured and maintained Cisco switches and routers for efficient network communication.8. Inventory Management: Maintained an accurate and up-to-date inventory of all ICT equipment and antivirus software for all users at Wilson Airport.

Headquarters

1. First-line user support and training2. Updating inventory of ICT equipment3. Central management of antivirus updates and licensing4. Hardware preventive maintenance engineer

Nairobi Industral Area

1. Facilitated collaborative work environments by configuring network settings for efficient resource sharing. Ensured data security through regular backups. 2. Developed and maintained ERP functionalities using C++ programming skills. 3. Proactively identified and resolved software glitches, implementing timely upgrades. 4. Maintained network stability and performance through comprehensive administration tasks. 5. Performed regular monitoring and evaluation to optimize IT infrastructure and processes.

Master Of Science - Ms, Information Technology Management

Certificate, Cisco Certified Network Associate (Ccna)

Bachelor Of Science - Bs, Information Technology, Second Class Upper Division