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Chris Giddens Email & Phone Number
Customer Experience Senior Complaints Advisor
at
RHP Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Senior Complaints Advisor
Location
Surbiton, England, United Kingdom
Company size
Who is Chris Giddens? Overview
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Quick answer
Chris Giddens is listed as Customer Experience Senior Complaints Advisor at RHP Group, a with 293 employees, based in Surbiton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Chris Giddens.
Chris Giddens previously worked as Customer Experience Team Leader Housing at Riverside and Customer Experience Coordinator at Riverside. Chris Giddens holds Btec National In Business Studies, Business Administration And Management, General, B from Uxbridge College.
Company email context
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RHP Group
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Profile bio
About Chris Giddens
I have highly performed in Customer Experience and Sales roles in Financial Services with 2 Global Companies Barclays and HSBC, acquiring a wealth of experience in all aspects of Retail and Premier Banking, Operational Excellence including KYC and Anti Money Laundering, Coaching and Leadership. I am extremely adaptable to change, digitally focused, with a diverse set of transferable Customer Centric skills. I am passionate about People, with the ability to communicate at all levels, accomplishing a reputation of trust, resilience and outstanding business results.I have diversified into new industries including Public Communications and The Social Housing Sector using Customer Experience skills to support complaint handling Stage 1 and 2 and Housing Ombudsman at a complex level. I Coordinate Complaints Team ,Area Managers,Assistant Directors and Directors to ensure that tight deadlines are met and Customers receive a positive outcome.Devised follow up complaint system with Heads of Service and CRM Support Team to ensure that team do what they say they will do for customers repairs and follow up actions which is fully implemented and has proven to successfully keep in touch with customers whilst their complaint and resolution is completed.Worked with Assistant Directors to write complex complaint responses ensuring all stakeholders input included to ensure consistency with responses especially on major incidents.Worked with Heads of Repairs to coordinate complaint responses in a timely manner and pulled together project teams to ensure that works are completed.Coordinated complaint delegation to the whole of Property Services,Building Safety,Compliance,Environmental Services.Pulled together Housing Ombudsman cases so that all the information files were clear and provided evidence to support complaint decisions. Worked with key stakeholders.Worked with Property Services Director on complex Stage complaint responses.Ensured that ombudsman responses deadlines were met.Write complex Stage 2 complaints for Directors and ensured the integrity of the response was to an extremely high standard.
Current workplace
Chris Giddens's current company
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Rhp Group
8 roles
Chris Giddens work experience
A career timeline built from the work history available for this profile.
Customer Experience Team Leader Housing
Customer Experience Coordinator
Complaint Handling to prevent Housing Ombudsman Complaints. Coordinating Stage 1 and 2 complaints.Action Planning,Coordinating Home Resolutions during Damp and Mould,Infestations and Heating issues.Speaking,Writing and Communicating to clients with Housing issues including Heating,Damp and Mould and Maintenance issues.Providing expert assistance to peers in writing responses,coaching and developing in communication and content including Area Managers, Surveyors,Property Managers and Heating Managers.Facilitating allocation of all new complaints and allocating to correct domain.Ensuring that complaints meet timelines and are actioned effectively.Liaising with clients to establish the current progress of their housing complaint and ensuring that the situation is fully rectified.Specialising in Heating Stage 2 Complaints.Personally visiting clients with extensive home issues.Case managing complex complaints.Project Leading for unresolved home complaints.
Business Development Executive
Mar 2022 - Oct 2022
Business Development Manager
Developing Sales Prospects suitable for Data Print and Delivery Services.Developing Relationships with new prospects for Direct Mail.Implementation of new CRM tool Hub-spot.Developing relationships with Directors, Planners and Marketing Managers for Bespoke Mapping Tool.
Mar 2022 - Oct 2022
Financial Advisor
Financial Education, providing advice for Savings and Investments.Providing advice for child trust funds.Selling Life Cover end to end.
May 2021 - Jan 2022
Customer Experience Leader
A gained a full range of banking skills including recruitment, sales management,operational and risk skills.I managed the footfall in Oxford Street Central London as Front of House Leader,and in Holborn Circus was selected to pilot digital focus and enhance Customer Experience,and as a well balanced and mature individual, I offer solid adaptability in managing a diverse and ever changing business.
Aug 2003 - May 2020
Retail Branch Manager
A full range of banking skills including training and coaching. I worked with Senior Management and took part in key pilots to enhance growth within Barclays Bank.I piloted Sales Coach and also Bank Liaison enhancing Financial Planning and protection growth.I designed wealth evenings for wealthy customers and those that wanted to enhance their wealth.I gained a reputation of excellence and developed Business Excellence within Kingston,Richmond and Wimbledon Area.
Aug 1985 - Jun 2003
Team & coworkers
Colleagues at RHP Group
Other employees you can reach at rhp.org.uk. View company contacts for 293 employees →
DD
David Duke-Vinton
Colleague at Rhp GroupLondon Area, United Kingdom
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CM
Charmaine Mascall
Colleague at Rhp GroupUnited Kingdom
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RA
Rabia Arbi
Colleague at Rhp GroupLondon, England, United Kingdom
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MC
Mohit Choudhary
Colleague at Rhp GroupRoorkee Tehsil, Uttarakhand, India
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AB
Annalise Baldry
Colleague at Rhp GroupLondon, England, United Kingdom
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KS
Kirsty Smith
Colleague at Rhp GroupLondon, England, United Kingdom
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DM
Daniel Mayweather
Colleague at Rhp GroupLondon, England, United Kingdom
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SK
Sharon Kirby-Harris
Colleague at Rhp GroupLondon, England, United Kingdom
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HS
Harriet Smith
Colleague at Rhp GroupLondon, England, United Kingdom
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GL
Girdhar Ladwa
Colleague at Rhp GroupLondon, England, United Kingdom
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David Duke-Vinton
Colleague at Rhp GroupLondon Area, United Kingdom
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CM
Charmaine Mascall
Colleague at Rhp GroupUnited Kingdom
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RA
Rabia Arbi
Colleague at Rhp GroupLondon, England, United Kingdom
View →
MC
Mohit Choudhary
Colleague at Rhp GroupRoorkee Tehsil, Uttarakhand, India
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AB
Annalise Baldry
Colleague at Rhp GroupLondon, England, United Kingdom
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KS
Kirsty Smith
Colleague at Rhp GroupLondon, England, United Kingdom
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DM
Daniel Mayweather
Colleague at Rhp GroupLondon, England, United Kingdom
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SK
Sharon Kirby-Harris
Colleague at Rhp GroupLondon, England, United Kingdom
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HS
Harriet Smith
Colleague at Rhp GroupLondon, England, United Kingdom
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GL
Girdhar Ladwa
Colleague at Rhp GroupLondon, England, United Kingdom
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3 education records
Chris Giddens education
Btec National In Business Studies, Business Administration And Management, General, B
7 O Levels A Grade English Literature
Townfield Comprehensive School
Rbcb, Level 3
Ifs School Of Finance
FAQ
Frequently asked questions about Chris Giddens
Quick answers generated from the profile data available on this page.
What company does Chris Giddens work for?
Chris Giddens works for RHP Group.
What is Chris Giddens's role at RHP Group?
Chris Giddens is listed as Customer Experience Senior Complaints Advisor at RHP Group.
Where is Chris Giddens based?
Chris Giddens is based in Surbiton, England, United Kingdom while working with RHP Group.
What companies has Chris Giddens worked for?
Chris Giddens has worked for Rhp Group, Riverside, Lbox Communications, Foresters Financial, and Hsbc.
Who are Chris Giddens's colleagues at RHP Group?
Chris Giddens's colleagues at RHP Group include David Duke-Vinton, Charmaine Mascall, Rabia Arbi, Mohit Choudhary, and Annalise Baldry.
How can I contact Chris Giddens?
You can use AeroLeads to view verified contact signals for Chris Giddens at RHP Group, including work email, phone, and LinkedIn data when available.
What schools did Chris Giddens attend?
Chris Giddens holds Btec National In Business Studies, Business Administration And Management, General, B from Uxbridge College.
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