Chris Giddens Email & Phone Number

I have highly performed in Customer Experience and Sales roles in Financial Services with 2 Global Companies Barclays and HSBC, acquiring a wealth of experience in all aspects of Retail and Premier Banking, Operational Excellence including KYC and Anti Money Laundering, Coaching and Leadership. I am extremely adaptable to change, digitally focused, with a diverse set of transferable Customer Centric skills. I am passionate about People, with the ability to communicate at all levels, accomplishing a reputation of trust, resilience and outstanding business results.I have diversified into new industries including Public Communications and The Social Housing Sector using Customer Experience skills to support complaint handling Stage 1 and 2 and Housing Ombudsman at a complex level. I Coordinate Complaints Team ,Area Managers,Assistant Directors and Directors to ensure that tight deadlines are met and Customers receive a positive outcome.Devised follow up complaint system with Heads of Service and CRM Support Team to ensure that team do what they say they will do for customers repairs and follow up actions which is fully implemented and has proven to successfully keep in touch with customers whilst their complaint and resolution is completed.Worked with Assistant Directors to write complex complaint responses ensuring all stakeholders input included to ensure consistency with responses especially on major incidents.Worked with Heads of Repairs to coordinate complaint responses in a timely manner and pulled together project teams to ensure that works are completed.Coordinated complaint delegation to the whole of Property Services,Building Safety,Compliance,Environmental Services.Pulled together Housing Ombudsman cases so that all the information files were clear and provided evidence to support complaint decisions. Worked with key stakeholders.Worked with Property Services Director on complex Stage complaint responses.Ensured that ombudsman responses deadlines were met.Write complex Stage 2 complaints for Directors and ensured the integrity of the response was to an extremely high standard.