• Overseeing daily operations at several regional branches, supervising and mentoring personnel• Customer service, sales and liaison, building strong working relationships with key stakeholders and ensuring a high level of customer satisfaction• Resolving complaints and enquiries remotely• Providing a high standard of Windows desktop support and maintenance, and Windows Server and Hosted Exchange support • Analysing client business needs and recommending improvements• Establishing, implementing and overseeing effective systems, processes and controls• Proactively identifying new business opportunities• Identifying, coordinating and assisting with special projects• Managing helpdesk and ticketing systems• Inventory management and ordering stock• Monitoring client backups• Managing the delivery and installation of new hardware• Producing various reports, budgets, analyses, correspondence and documentation • Preparing and delivering staff training plans, and regularly assessing KPI• Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations

• Leading support team, supervising, training, coaching and mentoring helpdesk personnel• Overseeing daily operations, providing IT support to more than one thousand head office staff• Delivering VIP support to all directors and senior managers• Liaising with other supporting groups to manage communications and resolve issues promptly• Resolving all escalations and complaints• Setting up new technologies such as BYOD• Identifying, coordinating and assisting with special projects• Providing a range of contracting services while outsourced to several large clients• Liaising with CEOs, directors, managers, colleagues and users to build strong working relationships• Providing excellent service and inspiring customer loyalty• Supporting desktops, printers, laptops, servers, networks and backup devices• Installing IT equipment• Maintaining servers, laptops, desktops and network switches• Implementing and maintaining backup schedules and disaster recovery processes• Assisting with a range of projects including setting up and maintaining secure private network for tender processes• Change management including transferring data to remote servers• Training users