Application Engineer
CurrentWorking as part of the application team which acts as a bridge between customers/partners and the relevant internal technical teams (R&D, service), specific roles include:- Offering technical support to customers as they report technical issues;- Investigation, troubleshooting & analysis of customer queries and coordinating solutions with the relevant teams;- Updating and reviewing technical documentation to feature improvements in products;- Configuration of protection relays to meet specific customer requirements;- Testing of relay firmware, configuration software for the R&D as upgrades are released;- Formulating and improving test protocols and procedures to facilitate better testing efficiency;