Gideon Taylor Email & Phone Number

Westlake Village, California

• Partnered with Finance Team on sales budget forecasting, accruals, and invoicing to ensure the budget stayed within limits.• Coordinated the distribution of caseloads for the Collections, Retention, Connection, and Preauthorization departments based on the monetary value assigned to the caseloads and the number of cases already assigned to the representatives.• Successfully planned and developed advanced multidimensional reporting that improved management productivity and visibility.• Presented quarterly metric performance and reporting analytics for promotions, including cost, participation, effectiveness, and ROI research, to Senior Management and Global Team Leaders.• Oversaw the account management of realtors assigned to various departments, including cancellations, restriction of lead flow, and invoice handling for particular handling clients.

Westlake Village, California

• Serviced existing vital accounts with follow-up calls and file maintenance and communicated group/client needs in meetings.• Professionally provided the highest level of customer service to the company's clientele with timely responses to all inquiries.• Assisted in planning and implementing strategies, sales campaigns, and marketing to meet club membership sales goals and budgets.• Accurately generated a monthly revenue report and expertly communicated the results to managers, directors, and executives.• Established a working relationship with prospects/ clients by organizing and facilitating events for sales managers: including trade shows, sales meetings, sales calls, site inspections, and employee appreciation events.

United States

• Conducted monthly staff performance evaluations to establish progression plans for key staff retention and reduced staff turnover.• Ensured that hours lined up with the labor budget while ensuring the floor was staffed to give the best customer experience possible. • Handled the store's daily operations, high-volume customer service, and P&L management, as well as setting and driving sales goals.• Communicated with vendors about incorrect orders or if special orders/items were needed. Performed quality assurance in all orders. • Coached standards and performance management through corrective actions and performed separations when necessary. Knowledgeable on all laws and advisements regarding labor and employees.

United States