I am a dedicated and skilled professional with extensive experience in the specialty coffee industry, excelling in both customer service and leadership roles. As Head Roaster and Q Arabica Grader, I oversee every step of the coffee process, from green bean sourcing to roasting and quality control, ensuring exceptional results. My strong background in customer service allows me to create memorable experiences for clients, while my leadership and time management skills enable me to guide teams and streamline operations efficiently. I am also passionate about sharing my knowledge through barista training, helping others develop their skills in delivering outstanding coffee. I thrive in fast-paced environments where quality and collaboration are key, always committed to continuous improvement and excellence in every cup.