National Account Action Officer
CurrentServes on the staff of the Marine Corps National Account Management (NAM) Team, Military Service Support Division, Logistics Operations, and is part of DLAs overarching customer relationship management strategy. Provides support to the NAM, who is as the primary DLA representative to the Marine Corps for all aspects of Agency support. Works with Marine Corps Headquarters elements to identify customer preferences and support needs for combat readiness, weapons systems support, and comprehensive… Show more Serves on the staff of the Marine Corps National Account Management (NAM) Team, Military Service Support Division, Logistics Operations, and is part of DLAs overarching customer relationship management strategy. Provides support to the NAM, who is as the primary DLA representative to the Marine Corps for all aspects of Agency support. Works with Marine Corps Headquarters elements to identify customer preferences and support needs for combat readiness, weapons systems support, and comprehensive DLA logistics support. Works with the NAM to help develop broad Memoranda of Understanding (MOU) with the Marine Corps which defines expectations of overall DLA support for various service components/segments. Responsible for monitoring DLA logistics support and its effect on Marine Corps readiness posture and overall customer satisfaction. Works with Customer Account Managers (CAMs) to ensure Performance Based Agreements (PBAs) are consistent with MOUs and to assess general progress on individual PBAs. Conducts in-depth analysis to determine total PBA impact on overall MOUs. Performs comprehensive reviews of DLA support trends for the Marine Corps including the reasons for any decline. Tracks Key Performance Indicators for the Marine Corps PBAs and associated metrics for overall military service support. Assists the NAM in making recommendations for DLA demand planning consensus and other supply chain processes that affect military service support. Advises customer support staff on policy that would improve military service support. Recommends necessary corrective measures to ensure military readiness is at acceptable levels. Leverages a comprehensive knowledge of OSD, DLA and military service logistics operations policies, procedures, regulations, and organizations to ensure Agency success. Completed the Defense Acquisition University Life Cycle Logistics (LCL) Level 3 certification. Show less