Gideon John Utong Email & Phone Number

Abuja, Federal Capital Territory, Ng

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

• Development and maintenance of discord server• Discord bot development and maintenance • Day-to-Day discord community administration

Tbilisi, Georgia

Estonia

• Responsible for providing community feedback to the management of the Project• Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).• Maintaining presence on the Project´s telegram group and ensure good dissemination of the Project´s messages and accurate brand representation.Participate in social events, corporate events and workshops.• Responsible (alongside other team mates) for planning and executing Project´s community initiatives and programs

United Kingdom

United Kingdom

Auckland, Auckland, New Zealand

Mumbai, Maharashtra, India

•Began with managing a community of 4000+ crypto-enthusiast on a discord server, now at almost 6000.• Built and integrated bots to facilitate easy flow of communication, enhance usability of key discord functions by the community members and also display key market indicators.• Responsible for optimizing and recommending traditional and creative ideas on how to meet and exceed certain key performance indicators.• Responsible for creating and executing integrated growth strategies for discord community, including engagement, community management, campaign ideation and execution.• Analyze available data and community members feedback in order to generate recommendation to the personels in charge of product and marketing.

Abuja, Federal Capital Territory, Nigeria

• Created job descriptions and posted on various websites to attract new candidates within the target market.• Served as a link between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters.• Responsible for, alongside with my colleague - maintaining employee and contract files, keeping company in compliance with current laws, coordinating office activities and events and skilled and unskilled professional relations.• Represented the Human Resources department in in other department by working closely with IT, Finance, Payroll departments on a daily basis

Lagos, Nigeria

• Collaborated with the sales team to close deals by endorsing company's customer service program.• Prepared and maintained call ledgers, productivity reports and spreadsheets.• Handled all incoming enquiries, complaints and maintained precise documentation.• Voluntarily help out with social media management of company's social media handles to aid sales.

Lagos, Nigeria

• Maintained front office operations for alignment with company objectives to streamline the flow and enhance service.• Reorganized back-office filing system, making it quicker and easier to retrieve documents• Kept waiting room and front desk area clean and tidy at all times to create a welcoming environment• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.• Collaborated with fellow workers to bring about an improved customer service through the development of new policies and procedures.