Gidget Bennett Email & Phone Number

Jacksonville, Florida Area

Responsible for overseeing a team of Quality Control advocates and a team of credit advocatesConduct weekly and month team and staff trainingResponsible for meeting monthly department goals, performing monthly performance reviews of all direct reportsResponsible for all team and department procedure implementation

Jacksonville, Fl

Responsible for daily reporting, training and development of staffConduct monthly one-on-one meetings with associates Develop and implement company policy and proceduresResponsible for development of offshore vendor relationship

Jacksonville, Florida Area

Maintain all functions of hiring, on-boarding, terminations, trainings, timekeeping, annual reviews, open enrollment for over a 100 employees at the branch level. Developed training improvements for direct reports. Conducted and maintain quality assurance reports for all Department of Transportation (DOT) employees to ensure compliance.Produce weekly and monthly forecast and budget reports for all levels of management team.Manage the office staff to ensure all day to day functions: accounts receivables, accounts payables, collections and customer service functions are being performed. Conduct all credit approvals of all new commercial accounts. •Exceed monthly collection revenue goal two years in row 2009, 2010. Monthly revenue of over one million at the branch level.•Increase workflow performance of all direct reports through assessment and cross training of all office staff.•Improved employee morale and performance through several new employee incentives, training, and effective management communication skills.

Jacksonville, Florida Area

Managed the day to day operations of the team. Responsible for the development of a team of 11 processing analyst. Prepared daily productions reports and monthly scorecards for management. Conducted monthly one-on-ones. Handled escalated calls from phone team. Oversaw the workflow processing. Implemented improvements in production, accuracy and quality of output. Developed and focused on team work, trainings, and effective communication skills throughout the team. Ensured procedures and guidelines were being followed by each team member.

Jacksonville, Fl

Branch Manager, 2000 to 2006Maintained branch P&L and budget responsibility. Prepared monthly sales forecasts and quarterly financial reviews for three branch offices. Handled accounts receivable for business clients, to include collecting past-due accounts. Managed vendor relationships, including negotiating contracts and accounts payable. Hired, trained, and developed a top-performing B2B sales and operations team; provided instruction on relationship-based, consultative, and solution-selling practices and methods. Assisted representatives in developing their ability to deliver presentations to and conduct negotiations with customers of all sizes. Cultivated rapport with new and existing clients as well as personnel.•Boosted revenue and net profit for five consecutive years, increasing from 22% to 50% in 2005. Led the branch to rank #1 in net profit in 2000, 2002, 2003, and 2004. Was commended for surpassing revenue and net profit goals in 2001.•Opened a new branch in 2003, including hiring/training staff and coordinating office build-out; controlled expenses and attained 238% of revenue goal in the first year.•Orchestrated the opening of two other branch sales offices, overseeing all sales and operational functions as well as the downsizing of an existing location.•Developed and presented training on a mortgage system used by staff and clients.Operations Manager/Mortgage Credit Supervisor, 1995 to 2000