Gidget Bennett Email & Phone Number

Jacksonville, Florida Area

Responsible for overseeing a team of Quality Control advocates and a team of credit advocatesConduct weekly and month team and staff trainingResponsible for meeting monthly department goals, performing monthly performance reviews of all direct reportsResponsible for all team and department procedure implementation

Jacksonville, FL

Responsible for daily reporting, training and development of staffConduct monthly one-on-one meetings with associates Develop and implement company policy and proceduresResponsible for development of offshore vendor relationship

Jacksonville, Florida Area

• Maintain all functions of hiring, on-boarding, terminations, trainings, timekeeping, annual reviews, open enrollment for over a 100 employees at the branch level. Developed training improvements for direct reports..
• Exceed monthly collection revenue goal two years in row 2009, 2010. Monthly revenue of over one million at the branch level.
• Increase workflow performance of all direct reports through assessment and cross training of all office staff.
• Improved employee morale and performance through several new employee incentives, training, and effective management communication skills.

Jacksonville, Florida Area

Managed the day to day operations of the team. Responsible for the development of a team of 11 processing analyst. Prepared daily productions reports and monthly scorecards for management. Conducted monthly one-on-ones. Handled escalated calls from phone team. Oversaw the workflow processing. Implemented improvements in production, accuracy and quality of.

Jacksonville, FL

• Branch Manager, 2000 to 2006Maintained branch P&L and budget responsibility. Prepared monthly sales forecasts and quarterly financial reviews for three branch offices. Handled accounts receivable for business clients.
• Boosted revenue and net profit for five consecutive years, increasing from 22% to 50% in 2005. Led the branch to rank #1 in net profit in 2000, 2002, 2003, and 2004. Was commended for surpassing revenue and net profit.
• Opened a new branch in 2003, including hiring/training staff and coordinating office build-out; controlled expenses and attained 238% of revenue goal in the first year.
• Orchestrated the opening of two other branch sales offices, overseeing all sales and operational functions as well as the downsizing of an existing location.
• Developed and presented training on a mortgage system used by staff and clients.Operations Manager/Mortgage Credit Supervisor, 1995 to 2000