I currently lead the Design team responsible for Supply Chain Associate Experiences, which includes the digital tools used at over 200 Distribution Centers, supporting all 4600 Walmart stores in the US. Our experiences are helping modernize, connect, and automate our Supply Chain to ensure our customers have access to greater assortment, fresher food, and lower prices in the channel of their choice. My team does this with consumer-grade experiences that create preference, efficiency and new ways of working.Supported the Design and launch of Atlas, Walmarts next-generation Warehouse Management SystemLed a significant Discovery project with significant Associate co-creationOrganized and prioritized the Design backlog for maximum strategic value with short/long viewsHands-on involvement to help elevate team craft and culture

Led the UX Design team behind the new Walmart Wellness app, our new Wellness clinics, and in-store Pharmacy experiences.Launched the award-winning COVID vaccination scheduler system with SMART Digital Vaccine RecordLaunched Wellness 2.0 app, bringing Pharmacy to our Adherence tracking experienceLaunched RxOne, an innovative Pharm-tech workflow appLaunched Walmarthealth.comRan Innovation and Design Sprints in collaboration with Walmart Design

As design leader reporting to a VP, I facilitated Design Transformation and co-lead one of the largest and fastest-growing UX teams in San Diego. I launched our Design System project and Content Strategy team. During the COVID-19 pandemic I ran numerous innovation projects to help redefine our business, and I helped our team go fully remote.

I led the design of Intuit's community-powered Self Help and Search platform, which empowers 150 million people annually to run their small business, do their taxes, and manage their financial lives through QuickBooks, TurboTax and Mint.https://chrisgielow.com/intuithttps://chrisgielow.com/optimizerI became a certified Innovation Catalyst. In 2016 I augmented my training with Ron Kertzner's Advanced Facilitation Skills workshop, and ICAgile certification.In 2018 I launched a new optimized posting experience for TurboTax, and a personalized ads platform that resulted in $20M in revenue and deflected-care cost-savings. I won a CEO Care award for my work for our Payroll business. The ACM published two of my peer-reviewed papers on combining Machine-Learning with UX to solve at-scale community problems.In 2017 I led our replatforming initiative, and launched forum communities for both QuickBooks and TurboTax. And I created the Customer Success Design Community and Speaker Series, which brought over 40 designers from five business units together for cross-collaboration and synergy.In 2016 we helped TurboTax win back a coveted PC Magazine Editor's choice award, which noted how "TurboTax makes all of its help tools easily accessible. And they're more plentiful than what competitors offer." In 2015 I co-invented the Question Optimizer℠, which helps people ask questions that are more likely to be answered in a social forum, and is the focus of four outstanding patents and a scholarly article presented at ACM SIG CHI. I also helped re-envision the "contact-us" experience in TurboTax and QuickBooks.As part of our central technology group I helped accelerate our micro-services and widget strategies including Search and FI-connectivity.

My co-director and I built the largest product design team in southern California, staffing a team and designing a beautiful new studio under my direction. What began as a push towards design excellence ended with a tripling of shareholder value, and subsequent acquisition of ACTIVE by a private investment group for $1BN.Throughout, I've helped transform our useful services into usable and desirable products. Today our designs are touching millions of lives every day with improved experiences, reduced support costs and optimized conversion rates for products including Reserve America, RegOnline, ActiveNet, Active.com, StarCite and Wingate Web. I am most proud of conceiving of, and designing WannaDo.com, a revolutionary service that connects people with the things they want to do. This directly resulted in our 30th rank on the InformationWeek 500.Notable:• Hired over 20 Interaction Designers across five global studios. Personally designed the LaJolla HQ.• Established a Vision and Mission for User Experience at ACTIVE.• Created a proprietary UX Scorecard system with 7 KPI's.• Introduced Rapid Prototyping as a design tool, and lightweight Agile deliverable.• Planned and executed our first Contextual Design process to define a new offering.• Conceived of, and designed Wannado.com.• Created a Conversion Optimization reference design, used by core products.• Assisted in the creation of a B2B style-guide and component library.• Lectured at UCSD School of Cognitive Psychology, and ACTIVE World conference.• Organized and ran a week long UX Workshop for over twenty stakeholders.• Completed two Triathlons and a Century thanks to support from ACTIVE

Advised on the UX of their pharmacy-to-patient population-health engagement app during the startup phase. Tabula Rasa acquired the company for $150m in 2019.

I was recruited to Alaris Medical Systems to lead a new Concept Development team, replacing agency-reliance on IDEO and Cooper. I was later made Director of User Experience at CareFusion, and led the design of next-generation Infusion and Medication Management systems.I built a small staff and created a strategic relationship with Ziba design for global Design Research and Industrial Design support. I authored their Phase 1 Global Development Process, which emphasized workflow-analysis, FMEA and usability, ensuring the upmost safety and efficiency while passing the scrutiny of regularly agencies.The User Experience Design team that I created continues on, now a part of BD.

I was invited to join Motorola in their heyday of design as a founding member of the MOTOCITY studio. Under Design Directors Tim Parsey and Jim Wicks, I developed numerous user-centric technology innovations and served as the Application Lead for the MotoTech segment, and secondary and peripheral interfaces for Chameleon, Motorola’s Next-Generation Mobile UI. In July 2003 I was awarded special companywide recognition as a “Think Tank Innovator.”

I conceptualized, developed and implemented innovative technology solutions for clients of this innovative startup within Publicis “where technology meets marketing.” Pioneering work around Narrowcasting Digital Signage here has me featured in the USA Today, the Chicago Tribune and AdWeek. As the Design Director I supervised and managed one subordinate.

In this position I served as a design consultant to clients of the firm, innovating many techniques and processes as well as pioneering an interaction-design department. Contributed to winning a Gold Medical Device Excellence Award (MDEA) in 2005 and an IDSA/BusinessWeek IDEA award in 2002.

Brooks Stevens is one of the founding fathers of Industrial Design in the 1930’s. I studied under Brooks, and later joined his practice, working on many of the firm’s long-time assignments. I helped usher in the next-generation of methods including computer-aided design (Alias), rapid-prototyping and interaction design.I designed products for Chrysler, Briggs & Stratton, GE Medical, Rockwell, Evenflo, Polaris and more.