Responsible for operational policies and guidelines across the company and financial plans, processes and budgets. Oversee customer service, manage client retention and growth, and determine required metrics, staffing and training required to support and grow the business.

Responsible for all aspects of client IT leadership and management to include technology roadmap, support model, financial/operational performance and overall customer satisfaction.Synoptek is a global systems integrator (GSI) and managed IT services provider (MSP). We offer comprehensive IT management and consultancy services to organizations worldwide. We work in partnership with clients of various sizes – from mid-market to Fortune 100 – while helping them strengthen their IT foundation, manage risk and compliance, and enhance their competitive position.

Process optimization, compensation, contractor selection, capital campaigns and organizational governance and policies.

Diverse leadership roles with Solution Engineers & SMEs focused on Sales, Implementation & Product. Sungard provided Managed Services, Cloud Solutions, Disaster Recovery, Continuity Program Management and various consulting and software services.VP Western Region 2011-2016Built new teams & processes for discovery, design & qualification.100% quota 2011-2013.Top region 2014$4M+ Monthly Run Rate - 2015-2016.◆ Grew sales funnels and proposal size by standardizing technical support involvement/role.◆ Improved forecasting accuracy/clarity on critical deal stages.◆ Cut post-sale implementation issues.◆ Responsible for existing account management and technical staff training.VP Mid-West 2006 - 2011Led new region. Initiated skillset inventory/training, defined deal milestones, aligned forecast activity.Achieved $300M+ in Net Committed Revenue in 2007 & 2008 surpassing quota each year. ◆ Partnered with sales on qualification strategy & resource utilization, improving win ratio.◆ Created leasing partnership to provide full-service solutions and reduce deal response time.◆ Rationalized product lines, service delivery & and pricing after acquisition of 21 data centers.VP - National Sales Support/Product Management 1996 - 2005Implemented tiered support model and led pilot program for complex deals. President’s Club - 2004.◆ Post-acquisition (Sungard acquired Comdisco), chosen to lead Sales Support & Product.◆ Renewed 100% ($100M+) of base and drove new sales from <$10M to $30M.◆ Pre-acquisition led 20 engineers supporting data protection & rapid recovery. Top Performer 1996 - 2002.