Gift Makuya Email & Phone Number

Lusaka, Zambia

Highly proficient in monitoring, maintaining, and troubleshooting ATM network performance. Skilled in utilizing tools and reports to ensure ATM availability, optimize cash flow, and resolve incidents efficiently. Proven ability to collaborate with internal teams and vendors for proactive problem solving

Lusaka, Zambia

Highly accurate and detail-oriented professional with extensive experience in ATM cash reconciliation and management. Proven ability to:Reconcile ATM transactions daily, ensuring accurate balancing and timely reporting.Identify and resolve cash discrepancies, collaborating effectively with branches.Manage disputed transactions and failed uploads, facilitating refunds and claims.Maintain accurate ATM cash records, verifying manual transactions and ensuring proper CPC entries.Monitor cash flow, overseeing branch ATM custodians and providing status updates to stakeholders.Prepare daily reconciliation reports and returns, keeping ZANACO branches informed.Ensure adherence to ATM cash management procedures, including regular cash snaps and data collection.Manage adjustments and close outstanding audit issues in a timely manner.I am a results-oriented individual with a strong commitment to data integrity and efficient ATM cash flow management.

Lusaka Zambia

• Relationship manage clients and recommend appropriate solutions in addressing their needs • Ensure that the customer experience is positive throughout the client’s journey and at all touch points in order to increase retention.• Executes all clients’ requests within SLAs and provides feedback in order to ensure clients are fully satisfied with the service/ resolution.• Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships• Ensure that all key personal details of the customers are known e.g birthday, anniversary, hobbies, spouse and children’s details etc. to better meet client’s needs and all accounts opened are 100% KYC compliant.• Proactive client engagement on a regular basis in order to provide timely and personalized banking services• Execute effective customer contact plan for customers to ensure that their needs are met and the relationship is maintained.

Lusaka

• Posted Local and Interbank transactions e.g. RTGs, TTs, DDACC• Filled Vouchers/ Backing sheets within 24 hours• Issued debit Cards/debit Card blocking when lost.• Account Opening and Amend accounts without full KYC.• Ordered and maintained cheque books. • Performed Cash duties; receiving cash deposits, Cash from/to Vault and paid out cash.• Posted in house and interbank cheques.• Executed up sell, deep sell and cross sell in order to increase bank’s share of the customer’s wallet size and increase customer retention• Verified Signatures/Images on every withdrawal/Cheque deposit.• Ticked batch/Sybrin Journals with 24 hours • Posted General ledger and ATM transactions• Sorted Cash for the ATM.• Hold Vault keys in case of a custodian are off sick or other circumstance.• Resolving queries• Queue walked in the Banking Hall in order to direct to appropriate touch points.• Performed reconciliations• Closed dormant accounts.

Lusaka Zambia

• Scanned CTS cheques using Sybrin to Head Office Processing Centre• Posted Funds transfers/Salaries using FCUBS to various company and individual accounts as per instructions.• Made Host Batch for all the bulk payments as per instructions.• Reconciled General Ledger Accounts against Customers accounts to make sure all errors are corrected • Confirmed all Zanaco cheques to make sure signatures are correct and the amount on the cheque is the same on the Backing Sheet. • Performed cash duties-receiving deposits and paying out cash.• Posted Interbank Transactions e.g. DDACC • Processed salaries for SME and Private and Public Companies.• Prepared YUFUG messages for unpaid cheques.

Lusaka Zambia

• Processed purchase requisitions.• Made follow ups with Finance and Procurement to make ensure chaques and LPOs are raised correctly and promptly to maintain good relation with suppliers.• Facilitated approved payments as per LPO and making sure all suppliers are paid.• Assisted Head-Customer Service and Brand Management to draw up policies and drafting appropriate processes for the department. E.g. Service Level Agreement (SLA)• Provided monthly budget position (in excel) to maintain expenditure control to Head Customer Service and Brand Management & Director Retail• Responded to sponsorship letters according to Managing Director’s decision through email/phone • Paid cheques to the media and acknowledging receipts /Reconciling Media accounts• Kept up to date records of budget payments and processes /keeping petty cash• Consulted managers to ensure that budget adjustments are made in accordance with program changes.• Received budget estimates by 4th Quarter from all the sections of the department and critically examining them for correctness, accuracy and completeness before Executive Office approve.• Drafted the final budget for the entire Retail Banking.

Lusaka, Zambia

• Communicated in a positive and professional style to both Internal and External customers• Resolvedcustomers queries and give feedback on all queries to customers.• Provided information and educated customers on ZANACO products and services.• Correctly classified all reasons for calls and effectively retrieving information using the appropriate systems • Meet Call centre performance standards and Measures e. g Call centre operations management, Agents management, Customer relationship management. • Logged all customer queries into SYSDAID and channelling them to the relevant departments.

North Western Province, Zambia

• Prepared payments approved by management, checked receipts against cash received/performed Bank reconciliations, forecasting payments/receipt etc.• Diligently deposited cheques, kept petty cash, and collected imprest retirements, kept accounts documents and cheque books.• Made cash flow for donor/GRZ funds.• Prepared moonlight allowances schedules/Paid moonlight allowances for Medical offices using petty cash. • Conducted audit assignments in all the District Rural Health Posts

Catalan Language And Literature

Grade 12 School Certificate, 12