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Gift Mkhize is listed as Field Sales Agent based in Johannesburg Metropolitan Area, South Africa. AeroLeads shows a matched LinkedIn profile for Gift Mkhize.
Gift Mkhize previously worked as Field Sales Consultant at Energy At Work (Pty) Ltd and Field Verification Officer at Alcm Solutions. Gift Mkhize holds Marketing Management N5, Business, Management, Marketing, And Related Support Services from Ekurhuleni East College.
Determined individual with over 2 years experience in Customer Service, ensuring first call resolution and customer satisfaction. During my tenure in that position I have acquired and developed a number of skills, namely:CRM Client DatabaseMicrosoft OfficeMicrosoft OutlookTeam playerObservantOrganisedCustomer Interaction skillsTelephone etiquetteComputer literacyPresentations Problem solvingSales Management
Listed skills include Call Centers, Insurance, Business Analysis, General Insurance, and 28 others.
A career timeline built from the work history available for this profile.
Centurion
Direct sale and promotion of RCS productsProvide all needed information on RCS productsFace to face interaction with customersAchieving sales targetsPromote employer's interestsObey all lawful and reasonable instructionsAccurately capture clients detailsSetup booths and promotional standsDiscover client's wants and needsConsistently seek new product knowledge in order to act as anexpert for customers
Springs
Interacting with liquor outlet ownersPhysical verification of liquor licensesUpdating system with the correct informationCapturing and uploading imagesCompiling progress reportsReporting to supervisor
Woodmead
Answer phones and respond to customer requests within the determined SLA.• Explain products and update customer details in computer system (CRM, DB & relatedsystems)• Provide customers with product and service information via appropriate methods (emailand in writing)• Policy amendments and product upgrade and services• Transfer customer calls to appropriate staff, where necessary• Identify, research, and resolve customer issues using the computer system• Follow-up on customer enquires not immediately resolved, within determined SLA’s• Complete call logs and reports• Research billing issues or misapplied payments within determined SLA’s• Follow and adhere to customer care processes, procedures and protocol• Recognize, document and alert the supervisor of trends in customer calls• Recommend process improvements• Focus on first call resolution as far as possible• Other duties as assigned from time to time
Midrand
Handle inbound callsCall monitoring on customer satisfactionCoach other agents on improving CSICompiling weekly ReportsApply appropriate soft skills during callsProactively assist in managing call queuesEscalating problems back to officeEnsure customer satisfactionEnsure first call resolution, outbound follow upEnsure all metrics are metUphold team dynamicsReporting to team leader
Marketing Management Sales Management Entrepreneurship and Business Management Computer Practice
Marketing Management Computer Practice Entrepreneurship and Business Management Management Communication
Quick answers generated from the profile data available on this page.
Gift Mkhize is listed as Field Sales Agent.
Gift Mkhize is based in Johannesburg Metropolitan Area, South Africa.
Gift Mkhize has worked for Energy At Work (Pty) Ltd, Alcm Solutions, Oneplan Health Insurance, and Bytes Technology Group.
You can use AeroLeads to view verified contact signals for Gift Mkhize, including work email, phone, and LinkedIn data when available.
Gift Mkhize holds Marketing Management N5, Business, Management, Marketing, And Related Support Services from Ekurhuleni East College.
Gift Mkhize is listed with skills including Call Centers, Insurance, Business Analysis, General Insurance, Customer Experience, Software Documentation, Employee Benefits, and Performance Management.
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