Gift Moropane

Gift Moropane Email and Phone Number

Technical Support and Systems Solutions @ OLCTC
Pretoria, GP, ZA
Gift Moropane's Location
City of Tshwane, Gauteng, South Africa, South Africa
About Gift Moropane

IT support specialist professional with almost 3 years of experience in delivering high quality technical support and customer service for public and private sectors. Demonstrable experience in helpdesk operations, system upkeep, and incident handling.My skills include troubleshooting, hardware and software upgrades, and remote support. Familiar with networking protocols (DHCP, DNS, LAN and VPN & TCP/IP) / cloud environment maintenance· well-grounded knowledge of Windows operating systems and Microsoft 365 as well as software application support.At present, I am at Occupational Learning Centre (OLCTC) - where I have enhanced the LMS, managed cloud environments and handled implementation of our fibre network, in my last position as an IT Support Technician at Department of Economic Development, Environment and Tourism Limpopo (LEDET) provided me with practical experience which included PC configuration, resource planning and hardware procurement, spearheading over-the-phone technical support to more than 3,000 users.I have a Bachelor Degree (Information Technology in Business Systems) and some certifications, including Internet of Things, Networking & Cybersecurity from Cisco Networking Academy, and I'm CompTIA A+ and ITIL® Introduction certified (from Simplilearn & Udemy). I am excited at the prospect of using my technical skills and passion for end-user support to provide IT Support that is timely and professional.

Gift Moropane's Current Company Details
OLCTC

Olctc

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Technical Support and Systems Solutions
Pretoria, GP, ZA
Website:
olctc.co.za
Employees:
8
Gift Moropane Work Experience Details
  • Olctc
    Technical Support And Systems Solutions
    Olctc
    Pretoria, Gp, Za
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  • Olctc
    Technical Support & Systems Solutions
    Olctc Feb 2024 - Present
    Pretoria, Gauteng, South Africa
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  • Olctc
    Technical Support & Systems Solutions
    Olctc Jan 2023 - Feb 2024
    Pretoria, Gauteng, South Africa
    Roles & Responsibilities:• Build and improve on current LMS.• Assist with migration from old LMS to new institute management system (IMS).• Configure and maintain cloud environments including IMS.• Provide technical support to staff and students via phone, email and chat.• Troubleshoot technical issues related to cloud solutions, software and hardware.• Collaborate with product suppliers to resolve complex technical problems.• Communicate effectively with staff and students to understand their requirements and provide solutions.• Keep up-to-date with the latest cloud technology trends and best practices.• Assist with the visual design and presentations of online solutions.• Maintain computer, laptop, printer, screens and any other electronic equipment used within the office or training sites.• Assist with setting up online courses and managing of the access.
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  • The Shoprite Group Of Companies
    Perishable General Assistant
    The Shoprite Group Of Companies Dec 2022 - Jan 2023
    Burgersfort Limpopo South Africa
    ° Updating of orders and procurement of return and damaged goods.° Assisting with and facilitating the running of the department in the absence of my superior.
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  • Department Of Economic Development, Environment And Tourism Limpopo
    It Support Technician
    Department Of Economic Development, Environment And Tourism Limpopo Mar 2022 - Oct 2022
    Polokwane, Limpopo, South Africa
    Duties & Responsibilities • Configure personal computers and peripherals to the Local Area Network and load software programs. • Provide technical support to computer users to ensure continuous operation of computer systems hardware and software. • Assist in all aspects of hardware procurement and record keeping.• Research and give inputs to supervisor regarding planned upgrades of existing hardware and new software and services.• Keep and maintain records and statistics regarding hardware and support information, network infrastructure, user location hardware, software and media. • Register and keep records of all problem analysis and rectification transactions • Timeous rectification of faults by liaison with users, colleagues and external service providers.• Plan and implement new installations• Problem management• Configuration management• Operate helpdesk and ensure maximum productivity by speedy, accurate and early response to user problems. • Provide feedback to colleagues and users on a regular basis with regard to technical problem solving, customer needs, environmental problems and resources.• Assist with the compilation of software and hardware specifications where required.
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Gift Moropane Education Details

Frequently Asked Questions about Gift Moropane

What company does Gift Moropane work for?

Gift Moropane works for Olctc

What is Gift Moropane's role at the current company?

Gift Moropane's current role is Technical Support and Systems Solutions.

What schools did Gift Moropane attend?

Gift Moropane attended Iie Rosebank College, Iie Rosebank College.

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