Gift Adaeze Chinedu Email & Phone Number

Gift is a philomath who has honed her abilities in understanding and anticipating customer and client needs, ensuring they have a top-notch experience throughout their journey with her. With about 5 years of dedicated experience in Customer Success, She fostered a customer-centric culture, promoted empathy, provided exceptional support also ensured that projects were completed on time and with great precision. This has led to a 40% increase in customer retention, and loyalty, and 20% business growth. Her ability to communicate effectively, do research and work independently has made her a valuable key player to any team in an organisation. Currently documenting her journey into becoming a software developer here on LinkedIn.COMPETENCE: •Ticketing Systems: Platforms for tracking and managing customer inquiries. •Communication Tools: Email, chat, and possibly phone systems for effective interaction. •CRM (Customer Relationship Management): Managing customer data and interactions. •Screen Sharing and Remote Assistance: Facilitating troubleshooting and technical support. •Social Media Management Tools: Monitoring and responding to customer inquiries on social platforms. •Issue Resolution: Addressing and resolving customer problems. •Communication: Providing timely and effective communication. •Product/Service Knowledge: Offering expertise on the product or service. •Customer Assistance: Assisting customers with inquiries and challenges. •Relationship Building: Establishing and nurturing customer relationships. •Feedback Collection: Gathering and analyzing customer feedback. Tools expertise: --Salesfore.com, Dropbox, Loom, Calendly, Google Suite, Microsoft 365, Slack, Chatbot, Hubspot, Trello, ClickUp, Zapier, Asana, Acuity, Thinkify, Zoho, Monday.com, and others that can be learned within a short time frame. You deserve a well-rounded break and a healthier work-life balance. Looking forward to connecting and exploring how these skills can enhance your company’s growth, elevate your content strategy, and grow your business.