Gift Chukwudi Email & Phone Number

• Drive tech sales by presenting and demonstrating solutions tailored to client needs, effectively communicating the value and benefits of technology offerings.• Analyze client data to uncover opportunities for tech solutions and service improvements.• Create and refine marketing materials for multi-channel campaigns, ensuring alignment with sales goals and IT consulting objectives through thorough review• Plan and oversee projects focused on client needs and sales growth, including technology implementations and IT solutions.• Collaborate with cross-functional teams to roll out initiatives aimed at enhancing the client experience and driving sales.• Conduct customer research to gather insights and refine the customer experience.

Lagos, Nigeria

• Resolved customer complaints involving billing, service quality, and other issues by referring them to the appropriate supervisor, investigating billing details, or scheduling service appointments.• Engaged customer inquiries across all communication channels- phone calls, emails, and social media.• Created and maintained records of each customer's transaction.• Directed customer to online resources.• Reached out to customers that indicated interest in the company's services.• Achieved high call quality scores each week, based on each customer’s level of satisfaction.

Enugu, Nigeria

As a Secretary/admin officer I carried out the following responsibilities;• Delivered overarching front desk support- including scheduling, answering phones, resolving issues/complaints, checking in visitors and maintaining visitor logs.• Drafted and proofread time sensitive construction contracts, complaints, answers and motions for various matters and filing same with court.• Drafted and typed legal documents.• Scheduled attorneys’ calendar with respect to court dates, client appointments and depositions.

Bachelor Of Science, Microbiology, General, Cumulative Grade Point - 4.30/5.0

Master Of Business Administration - Mba, Risk Management