Gift Chukwudi Email & Phone Number

• Drive tech sales by presenting and demonstrating solutions tailored to client needs, effectively communicating the value and benefits of technology offerings.
• Analyze client data to uncover opportunities for tech solutions and service improvements.
• Create and refine marketing materials for multi-channel campaigns, ensuring alignment with sales goals and IT consulting objectives through thorough review
• Plan and oversee projects focused on client needs and sales growth, including technology implementations and IT solutions.
• Collaborate with cross-functional teams to roll out initiatives aimed at enhancing the client experience and driving sales.
• Conduct customer research to gather insights and refine the customer experience.

Lagos, Nigeria

• Resolved customer complaints involving billing, service quality, and other issues by referring them to the appropriate supervisor, investigating billing details, or scheduling service appointments.
• Engaged customer inquiries across all communication channels- phone calls, emails, and social media.
• Created and maintained records of each customer's transaction.
• Directed customer to online resources.
• Reached out to customers that indicated interest in the company's services.
• Achieved high call quality scores each week, based on each customer’s level of satisfaction.

Enugu, Nigeria

• As a Secretary/admin officer I carried out the following responsibilities;
• Delivered overarching front desk support- including scheduling, answering phones, resolving issues/complaints, checking in visitors and maintaining visitor logs.
• Drafted and proofread time sensitive construction contracts, complaints, answers and motions for various matters and filing same with court.
• Drafted and typed legal documents.
• Scheduled attorneys’ calendar with respect to court dates, client appointments and depositions.

Bachelor Of Science, Microbiology, General, Cumulative Grade Point - 4.30/5.0

Master Of Business Administration - Mba, Risk Management