Charter Manager
Boise, Idaho, Us
In her first 90 days at Jackson Jet Center, Gigi transformed workflow from personality-based methods to a systematic, team-based approach that standardized communication between departments, lines of responsibility, staff and charter scheduling, quoting practices, client relationships, and client servicing. During this period and moving forward, Gigi:•Ensured charter staff worked according to primary, secondary, and tertiary responsibilities to increase accountability and reduce workflow bottlenecks.•Oversaw a three-person team for charter invoicing, scheduling, marketing, and client relations with monthly average revenues $350,000.•Grew the charter flight market to include both weekend/leisure travelers and business clientele.•Provided client quotes, client itineraries, and pilot trip sheets for aircraft charter flight market with 150 monthly average flight hours.•Designed and executed standardized quoting rules for all staff to reduce errors and profit loss.•Implemented, provided initial company setup, learned, and taught coworkers new scheduling and quoting software SchedAero for Charter Department. •Increased adoption of TotalFBO aviation and business-management software to improve efficiency and workflow.•Market Jackson Jet Center to brokers. Improved the company’s presence in online directories, Facebook, and Twitter. Efforts resulted in 40% increase in Facebook reach within six months.