I am a Virtual Contractor for TeenLife Media. TeenLife is the only national company producing educational resource content exclusively for parents with Teens in grades 7-12. Teenlife.com has over 10,000 academic and enrichment program listings on it's website. I research, update, edit, and create listings for all clients using TeenLife.com. I have also assisted in creating Social Media postings and other projects assigned to me.

I answer phone calls with an upbeat voice and a positive attitudeI assist members with issuing and updating Auto PoliciesI take member payments and go through all billing proceduresEvery call that I take requires empathy and understanding, and Iexecute that proficiently.

I currently import all information regarding Crunch Fitness classes, rules, and emergency plans into an employee search engine. I also do creative work on Canva for employee training.

Virtual Assistant to CEO, duties also included working in special events, event planning and hosting fundraisers. Also, connecting with clients and conducting Sponsor requests submissions. Acted as liaison between management and contracted individuals. Knowledge of all technology, services, and products offered, as well as specifications to specific devices and equipment for art, film photography and music.Cold call, warm call, and build book of business with potential clients in person and via phone to drive sales for Strega Marketing.

• Call center and customer service facility designed for accommodating the needs of our members. • Specific training for Legendary customer service, including a course on Empathy. Educated customers on ways to utilize their membership, and capitalizing on unique membership services they had. Engaging with the member while getting their location, in order to get them a battery jump, tow, and or new battery. • Knowledge of all technology, services, and products offered, as well as specifications to specific Auto/insurance tools, resources, and changes. Talked with members while keeping them calm in a stressful and dangerous situation. Calling the police while dealing with life threatening events.

• Act as a front desk manager for a pet daycare company serving Los Angeles area. • Confer with customers by telephone and in person to provide information about products or services, and confirm appointments. • Provide and order necessary equipment for accommodating services calls and specific pets. • Hired personally by the owner. • Facility maintenance and upkeep. Restock business cards, make coffee, clean bathroom, and maintain a clean office space. • Assisted management; acted as scribe, active listener, assist in meetings and personal gopher duties. • Clerical work; filing, organizing, memorandums, passing out mail, making copies, sending faxes and assisting with calendar confirmations.

• Performed monetary transactions, refunds and reconciled money.• Assisted in store maintenance, cleaning, stocking, loading and unloading of new items.• Knowledge of promos, special sales, and locations of specific items.• Understood different styles of shoes/apparel, and made recommendations to help accommodate the needs of customers.• Helped organize events for community outreach, philanthropy and brand awareness.• Provided assistance to management by training new hires, and training current staff in a newly introduced position and protocol.• Knowledge of all technology, services, and products offered, as well as specifications to specific departments tools and resources.• Cross-trained in multiple facets of customer care including; logistics, solutions, host and premium interactions, and troubleshooting.

• Internship in August 2016 that became full time position in March 2018 for a production company that specializes in music, photography, art, film, live streaming services and live events in Los Angeles, CA.• Secretary role, creating agendas, schedules for administrators, providing help with meetings, conference calls etc. • Knowledge of all technology, services, and products, as well as specifications to specific devices and equipment for art, film/photography and music.• Helped acquire necessary equipment for, accommodating cinematographers/photographers and the subjects involved.• Assist CEO in special events, event planning and hosting fundraisers.• Act as liaison between management, contracted individuals and hired workers.

• Assisted customers with finding clothing and items for special events. • Specialized in setting the different styles for the entire store. • Assisted management with training new hires.